Customer Success Manager - Healthcare

UiPath, Inc.

Job Overview

Location

Austin

Job Type

Full-time

Full Job Description

📋 Description

• Serve as a strategic post-sales advisor to healthcare customers, guiding them through adoption, value realization, and long-term transformation using UiPath’s agentic automation and AI solutions.
• Build and maintain trusted relationships with executive sponsors, operational leaders, IT stakeholders, and business teams across customer organizations to align automation initiatives with business objectives.
• Develop and execute customer success and value realization plans that drive measurable outcomes, platform adoption, retention, and expansion within healthcare provider settings.
• Facilitate executive business reviews, steering committee meetings, and value realization discussions to communicate the impact of automation on key healthcare metrics.
• Lead complex, multi-workstream transformation programs involving business, operational, technology, and change management stakeholders across healthcare systems.
• Establish governance structures, success metrics, risk management plans, and executive reporting mechanisms to ensure program momentum and accountability.
• Coordinate cross-functional internal teams including Sales, Professional Services, Solution Engineering, Support, Product, and partner organizations to deliver seamless customer outcomes.
• Identify and mitigate program risks while ensuring alignment with customer strategic goals and regulatory requirements in healthcare operations.
• Leverage deep experience in healthcare functions—such as Revenue Cycle Management, Patient Access, or Clinical Operations—to uncover high-impact automation opportunities and scale solutions across the customer portfolio.
• Advise delivery teams on provider-specific requirements gathering, process redesign, and technology integration aligned with healthcare workflows and compliance standards.
• Translate technical capabilities of UiPath’s SaaS, automation, and AI platforms into clear business outcomes that resonate with both executive and operational stakeholders.
• Help customers define, measure, and communicate the business impact of automation initiatives, including cost savings, efficiency gains, and improved patient care metrics.
• Identify expansion opportunities by aligning new UiPath capabilities with evolving customer priorities and emerging healthcare industry trends.
• Drive customer advocacy through successful outcomes, strong partnership, and demonstrable ROI from automation and Agentic AI investments.
• Stay current on healthcare industry dynamics, Agentic AI innovations, SaaS platforms, and digital transformation trends impacting provider operations.
• Operate at the intersection of provider strategy, technology adoption, and organizational change to ensure lasting value from automation investments.
• Influence without authority across diverse stakeholder groups, demonstrating executive presence and strategic communication skills in complex healthcare environments.

🎯 Requirements

• 10+ years of experience in Customer Success, Program Management, Management Consulting, Strategic Account Management, or related customer-facing roles.
• Proven experience leading large-scale, multi-workstream transformation programs with cross-functional stakeholders and executive governance.
• Strong ability to translate complex provider-specific concepts into automation opportunities with business-focused messaging for diverse audiences.
• Exceptional communication, presentation, facilitation, and stakeholder management skills.
• Demonstrated executive presence and ability to influence without authority.
• Experience identifying and building business cases, driving organizational alignment, managing risk, and achieving measurable customer outcomes.

🏖️ Benefits

• Opportunity to work with cutting-edge agentic automation and AI technologies in a fast-growing enterprise software company.
• Collaborative, inclusive workplace culture that values diverse backgrounds, experiences, and ideas.
• Flexibility in work arrangements, with potential for hybrid, office-based, or remote work depending on team needs.
• Exposure to leading healthcare providers and participation in transformative digital transformation initiatives.
• Professional growth through exposure to emerging SaaS, automation, and AI platforms in a global organization.
• Equal opportunity employer offering reasonable accommodations and respecting privacy rights.

Skills & Technologies

Remote

Degree Required

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UiPath, Inc.

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About UiPath, Inc.

UiPath, Inc. is a global software company that develops a platform for robotic process automation (RPA) and artificial intelligence-driven automation. Founded in 2005 and headquartered in New York, it provides tools to build, deploy, and manage software robots that emulate human actions interacting with digital systems and software. The platform includes Studio for design, Orchestrator for management, Robots for execution, and AI fabric for cognitive capabilities. UiPath serves enterprises across finance, healthcare, manufacturing, and public sectors, aiming to accelerate digital transformation by automating repetitive business processes and improving operational efficiency.

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