Job Overview
Location
Remote Italy
Job Type
Full-time
Category
Data Science
Date Posted
July 4, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary customer liaison for strategic accounts in Italy, building trusted advisor relationships with key stakeholders ranging from system administrators to Chief Security Officers (CSOs).
- • Develop and execute customer-specific success plans to drive onboarding, adoption, and satisfaction across the full portfolio of Trellix cybersecurity solutions and services.
- • Articulate the value of Trellix products and educational offerings to inspire usage, maximize time-to-value, and enhance return on investment for customers.
- • Partner with Sales teams to ensure seamless transition from pre-sales to customer success, identifying opportunities for account expansion, retention, and renewals.
- • Conduct Quarterly Business Reviews to align with customer goals, track progress, and reinforce ongoing value delivery of Trellix solutions.
- • Advocate for customer needs internally, escalating deployment or productivity-blocking issues to Sales, R&D, and Customer Success Engineering teams for resolution.
- • Demonstrate deep understanding of enterprise cybersecurity challenges and map Trellix technology capabilities to address specific customer business outcomes.
- • Proactively identify risks to customer success and collaborate with cross-functional teams to mitigate risks or escalate as necessary.
- • Maintain a comprehensive understanding of customer business strategies, technical environments, and success metrics to guide tailored engagement strategies.
- • Leverage cross-functional exposure to gain broader insight into all aspects of Trellix’s business operations and product ecosystem.
- • Foster outcome-based relationships with a diverse portfolio of enterprise customers in the Italian market, ensuring long-term loyalty and satisfaction.
- • Utilize strong communication and collaboration skills to coordinate effectively across Sales, Engineering, Product, and Support teams.
- • Drive customer transformation through engagement, education, and best practice adoption of Trellix’s AI-powered, automated cybersecurity platform.
🎯 Requirements
- • 7+ years of customer engagement and account management experience in a SaaS or enterprise software/cybersecurity industry
- • Proven track record of managing large enterprise accounts leading to adoption, expansion, and renewals
- • Strong customer orientation with ability to manage complex projects and conflicting priorities
- • Outstanding communication and cross-functional collaboration skills
- • University degree or equivalent experience
🏖️ Benefits
- • Retirement Plans
- • Medical, Dental and Vision Coverage
- • Paid Time Off
- • Paid Parental Leave
- • Support for Community Involvement
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Trellix, Inc.
Trellix is a global cybersecurity company that provides a comprehensive security fabric. It offers a broad portfolio of products and services designed to protect businesses from a wide range of cyber threats. Trellix's solutions encompass endpoint security, network security, cloud security, and data security, utilizing advanced technologies like artificial intelligence and machine learning. The company focuses on delivering integrated security operations and threat intelligence to help organizations simplify their security posture and enhance their resilience against evolving cyberattacks. Trellix serves a diverse customer base, from small businesses to large enterprises, across various industries.
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