Customer Success Manager - Mid Market

Lexroom Srl

Job Overview

Location

Milan

Job Type

Full-time

Full Job Description

📋 Description

• As a Customer Success Manager – Mid Market at Lexroom Srl, you will own a growing portfolio of mid-market Italian clients, serving as their main point of reference from onboarding through renewal and expansion, directly contributing to the company’s mission of making the law faster, clearer, and more reliable for legal professionals across Europe.
• Day to day, you will manage end-to-end account lifecycles for law firms, in-house legal teams, and companies, drive renewals and upsells, conduct structured onboarding and follow-up cycles (both remote and on-site), build strong stakeholder relationships, surface client feedback to Product, Marketing, and Operations, and monitor account health using dashboards and KPIs.
• Lexroom is a fast-growing legal AI platform trusted by thousands of legal professionals across Europe, backed by top-tier investors and a world-class team committed to rigor, clarity, and impact, shaping the evolution of legal technology with precision and purpose.
• In this role, you will develop deep expertise in customer success within a high-growth SaaS environment, sharpen your commercial and stakeholder management skills, gain exposure to cross-functional collaboration with Product and Marketing, and have the opportunity to lead high-impact initiatives that influence product adoption and customer outcomes.

🎯 Requirements

• 2 to 5 years of experience in Customer Success, Account Management, or enterprise client-facing roles, managing deals in the €10k–€30k range
• Commercial mindset with experience managing multiple accounts simultaneously and influencing stakeholders at different levels
• Proficiency with CRM and sales-support tools such as HubSpot and Notion
• Native Italian and fluent English; other European languages are a plus
• SaaS or tech background; legal or professional-services background is a plus

🏖️ Benefits

• Annual On-Target Compensation: €40,000–€60,000 OTE
• Hybrid Work: 3 days/week in the Milan office in-person Milan office, with client visits in Milan and Northern Italy
• Health Coverage: Comprehensive insurance to keep you secure and focused
• Welfare Budget: €600/year plus €7/day meal vouchers, both on Satispay
• Performance Bonuses: Rewards directly tied to measurable results
• Team Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas

Skills & Technologies

Apache Spark

Mid-level

Remote

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Lexroom Srl

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About Lexroom Srl

Lexroom Srl delivers an advanced AI platform specifically designed for legal professionals, including individual lawyers, law firms, and in-house legal teams. The platform revolutionizes legal research, document analysis, and act drafting by providing verified sources, solid deductions, and precise, citable responses. It offers specialized modules developed with international legal firms, enabling users to manage private document libraries, draft custom clauses, and access original legal documentation instantly. Lexroom Srl prioritizes data security and compliance, evidenced by its ISO 27001 certification and adherence to GDPR and the new AI Act, ensuring client data is protected with zero training and retention policies.

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