Customer Success Manager - North America

Camunda Services GmbH

Job Overview

Location

United States

Job Type

Full-time

Full Job Description

📋 Description

• As a Customer Success Manager at Camunda, you will act as the strategic partner to a portfolio of enterprise customers, helping them turn complex process orchestration and automation goals into real, measurable outcomes by aligning on success measures and adoption roadmaps that deliver business value.
• You will own customer relationships from onboarding through renewal, driving retention and expansion by managing health, risk, and opportunities, partnering with Sales and internal teams to secure renewals and uncover growth.
• You will lead structured customer conversations such as onboarding sessions, success plan reviews, and value check-ins, connecting Camunda’s capabilities to customer outcomes in clear, business-friendly terms while using data to tell the story and inform decisions.
• You will project manage cross-functional work with TAMs, Consulting, Product, and Support to unblock customers, close loops on issues, and keep complex programs moving forward, while contributing to the Customer Success practice by sharing learnings, mentoring peers, and refining playbooks and processes.
• You will work in a fully remote, global company that values FAITH (Focus, Ambition, Integrity, Talent, Humor), combining clear thinking, honest partnership, and a bias for action to drive long-term success for customers and Camunda.
• You will collaborate closely with Sales, Product, Engineering, Consulting, and Support teams to ensure customer success and contribute to scaling the Customer Success function as the team and portfolio grow.

🎯 Requirements

• 3+ years of experience in Customer Success, Strategic Account Management, or customer-facing consulting in B2B software, ideally with enterprise customers.
• Proven ability to build trust with senior and operational stakeholders, navigate complex organizations, and lead candid, outcome-focused conversations.
• Experience supporting or owning renewals and expansion in a recurring revenue model, including comfort with forecasting, pipeline hygiene, and risk/opportunity assessment.
• Ability to interpret customer data (adoption, health signals, value metrics) and turn it into clear insights, priorities, and next steps for customers and internal teams.
• Strong written and verbal communication skills, including leading customer meetings, presenting recommendations, and aligning cross-functional collaborators in a remote-first environment.
• Ability and/or willingness to use Camunda’s product.

🏖️ Benefits

• Remote & Flexible: Work from anywhere with home office budget, co-working space support, and flexible time off to recharge.
• In Person Connection: Investment in meaningful face time through Annual Kickoff, team offsites, and Camundi Connection Budgets for meetups and local gatherings.
• Health & Wellbeing: Access to locally tailored healthcare, Modern Health for global mental wellbeing, and the Live Well Lifestyle Spending Account (LSA) launching in 2026 with €1,000 annually from 2027.
• Professional Growth: Up to $/€/£1,000 per year for self-driven learning (courses, certifications, books).
• Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant.
• Equity: Virtual Stock Option Plan (VSOP) where applicable.

Skills & Technologies

Remote

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Camunda Services GmbH

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About Camunda Services GmbH

Camunda provides open-source workflow and decision automation technology for developers to design, execute and improve business processes. The platform combines standards-based modeling with scalable runtime engines, supporting BPMN, DMN and CMMN. Founded in 2008, it serves organizations needing end-to-end process orchestration across human tasks, microservices and IoT, offering cloud and on-premise deployment options.

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