Customer Success Manager, Portugal

Neara Inc.

Job Overview

Location

UK/Europe | Portugal

Job Type

Full-time

Full Job Description

📋 Description

• Lead the post-sale customer journey for Portuguese utility accounts, guiding them from onboarding through long-term renewal and expansion of Neara’s digital twin platform.
• Partner directly with Portuguese distribution (DSO) and transmission (TSO) operators to embed Neara’s AI and physics-based modeling tools into daily operational workflows for vegetation management, clearance analysis, and CAPEX prioritization.
• Serve as the primary strategic advisor and relationship champion for key Portuguese clients, ensuring they achieve maximum value from the platform and view it as a core decision-support tool.
• Conduct Quarterly Business Reviews (QBRs) with executive stakeholders at Portuguese utilities to align platform outcomes with business objectives and demonstrate measurable impact.
• Act as the voice of the Portuguese market by collaborating with EU Sales, Deployment, and Product teams to translate local needs into product roadmap priorities.
• Monitor customer health scores and proactively identify upsell and expansion opportunities to drive Net Revenue Retention (NRR) across the Portuguese portfolio.
• Support the sales team during commercial negotiations by providing technical context and customer success insights to close deals effectively.
• Translate complex technical outputs from AI and physics-enabled digital twins into clear, actionable business insights for non-technical executives and operational teams.
• Travel 20-40% within Portugal and occasionally across Europe to meet clients, conduct on-site deployments, and strengthen customer relationships.
• Collaborate with engineering and data teams to ensure customer feedback directly informs platform enhancements and feature development.
• Maintain deep familiarity with the Portuguese energy regulatory landscape, utility operational structures, and infrastructure challenges unique to the region.
• Champion Neara’s mission by demonstrating how digital twin technology improves grid resilience, prevents wildfires, and enables climate-adaptive infrastructure investments.
• Build and sustain trusted relationships with key decision-makers across technical, operational, and executive levels within Portuguese utilities.
• Stay current on evolving energy sector trends, regulatory changes, and emerging technologies in asset management and grid modernization in Portugal.
• Document customer success stories, best practices, and use cases to support internal knowledge sharing and external marketing efforts.
• Ensure seamless coordination between customer success, deployment, and support teams to deliver consistent, high-quality service experiences.

🎯 Requirements

• 5-10+ years of professional experience in Customer Success, Technical Consulting, or Enterprise Account Management
• Background in Utilities, Infrastructure, Energy, or Engineering SaaS
• Fluent Portuguese speaker with professional fluency in English
• Comfortable with data-driven discussions and able to navigate technical conversations with engineers and executives
• Comfortable traveling 20-40%
• Experience working with Electricity Distribution (DSO) or Transmission (TSO) operators

🏖️ Benefits

• Your work directly impacts the safety and reliability of global power grids, helping utilities prevent wildfires and prepare for climate-driven weather events
• Gain expert-level proficiency in Neara’s engineering-grade 3D modeling environment and exposure to the forefront of Digital Twin technology
• Be at the forefront of Neara’s expansion in Portugal with opportunities to influence product roadmap and drive long-term enterprise partnerships
• Work with a team fanatical about making a tangible difference in the real world using AI and machine learning to solve critical infrastructure challenges

Skills & Technologies

Onsite

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Neara Inc.

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About Neara Inc.

Neara Inc. is a technology company specializing in advanced infrastructure mapping and digital twin solutions. Leveraging AI and machine learning, Neara creates highly accurate, 3D digital representations of physical infrastructure, including power grids, telecommunications networks, and transportation systems. These digital twins enable organizations to visualize, analyze, and manage their assets with unprecedented detail. The platform facilitates improved decision-making for maintenance, upgrades, and emergency response planning. Neara's technology helps utility companies, government agencies, and other infrastructure operators enhance operational efficiency, reduce risks, and ensure the reliability and resilience of critical assets. Their focus is on providing actionable insights from complex data.

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