Customer Success Manager, SMB

📋 Description

• • As a Customer Success Manager for SMB at Sitemate, you will be the trusted day-to-day partner for customers after they’ve signed, guiding them through onboarding, ensuring they’re getting value quickly, and helping them embed Sitemate’s products into real-world workflows across the built world industries.
• • You will own a portfolio of SMB customers as their main point of contact post-sale, running onboarding and activation, prescribing best-practice workflows, driving adoption through proactive check-ins, monitoring account health, identifying growth opportunities, and serving as the internal voice of the customer by sharing feedback to inform product improvements.
• • You will join a Sydney-based team at Sitemate, a fast-growing tech company backed by Blackbird and a graduate of the Startmate Accelerator, building best-in-class software for construction, infrastructure, and industrial companies to work smarter and faster through its flagship product, Dashpivot.
• • In this role, you will develop strong customer relationship management skills, gain deep exposure to SaaS customer success processes, learn to analyse usage and sentiment data to drive retention, and grow your career in a performance-driven culture that values transparency, autonomy, and continuous learning.