Customer Success Manager, Tech Touch

Solink Corporation

Job Overview

Location

Canada

Job Type

Full-time

Full Job Description

📋 Description

• As a Tech Touch Customer Success Manager at Solink, you will design and maintain scalable onboarding programs, automations, and digital resources that empower customers to onboard, adopt, and grow independently, driving retention and expansion through smart systems rather than high-touch interactions.
• You will build and manage automated workflows, create self-serve content like email sequences and in-app guides, monitor customer health at scale using data signals, and contribute to a shared book of business through digital channels while stepping into 1:1 conversations when needed.
• You will collaborate with Marketing, Product, and High Touch CS teams to ensure resources reflect current product capabilities and customer needs, and measure program success through defined metrics to continuously improve based on feedback and data.
• You will develop expertise in the Solink platform, build reusable playbooks and automations that reduce manual effort, and support pre-sales efforts by sharing insights on the customer journey and onboarding expectations.
• This role is ideal for a builder who thrives in a team environment, seeks feedback, and wants to create systemic impact across a broader customer base through digital-first engagement.

🎯 Requirements

• 2+ years in a customer-facing SaaS role such as Customer Success, Account Management, or related field
• Builder mentality with a track record of creating resources, programs, or automations that improved customer experience and reduced manual effort
• Strong written communication skills to translate complex product functionality into clear, actionable guidance
• Comfortable working with customer health data, adoption metrics, and engagement signals to prioritize efforts and measure program impact
• Technically curious with ability to quickly learn new tools and platforms; familiarity with Gainsight, Salesforce, Docebo, or similar CS/automation platforms is a strong asset
• Project management skills to scope, plan, and execute medium-to-large projects independently while balancing ongoing responsibilities

🏖️ Benefits

• Fully paid health & dental benefits with no waiting period
• $500 health spending account
• Monthly reimbursement for fitness, wellness, or mental health programs
• Meaningful equity stake in the company’s growth
• Wellness support and candid culture with clear expectations and honest feedback
• Social connection through team events like So-learns, Solink-o, and So-lunches

Skills & Technologies

Remote

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Solink Corporation

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About Solink Corporation

Solink Corporation provides cloud-based video security and business intelligence solutions that integrate security camera footage with point-of-sale data to help businesses detect fraud, monitor operations, and improve performance. The platform automatically synchronizes transaction events with corresponding video clips, enabling users to search and review incidents efficiently. Founded in 2009 and headquartered in Ottawa, Canada, Solink serves retail, restaurant, hospitality, and financial services clients across North America, offering subscription-based software that reduces investigation time, prevents loss, and delivers actionable insights through analytics and real-time alerts.

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