Customer Success Manager - US Central

n8n GmbH

Job Overview

Location

Texas

Job Type

Full-time

Full Job Description

📋 Description

• Own a portfolio of approximately 30 enterprise customers across the US Central region, serving as the primary post-sales partner through onboarding, adoption, and renewal phases.
• Lead customer kickoffs and success planning sessions to align stakeholders on goals, timelines, responsibilities, and measurable business outcomes.
• Drive onboarding and enablement for both technical and business users, accelerating time-to-value and resolving implementation blockers.
• Establish and maintain a structured operating cadence including health checks, executive business reviews (EBRs), adoption reviews, and renewal cycles.
• Monitor customer health and product usage signals to proactively identify risks, manage escalations, and maintain alignment across internal and external stakeholders.
• Quantify and communicate business value throughout the customer lifecycle by building ROI narratives tied to adoption, efficiency gains, and operational impact.
• Identify and progress expansion opportunities (upsell/cross-sell) in partnership with Account Executives to drive customer growth and enterprise net revenue retention.
• Collaborate closely with Support, Solutions Engineering, Product, and Sales teams to resolve customer blockers quickly and ensure a seamless experience.
• Provide structured, actionable feedback to Product and Engineering teams based on direct customer insights to influence roadmap priorities and product improvements.
• Design and refine scalable playbooks and programs that improve customer outcomes across the broader enterprise customer base.
• Translate technical product capabilities into clear business outcomes for executive stakeholders, ensuring alignment between product usage and strategic objectives.
• Maintain strong, trust-based relationships with technical builders and C-level decision-makers, adapting communication style to audience and context.
• Operate with high ownership in a fast-moving, ambiguous environment, building processes and systems as the company scales.
• Leverage data and adoption insights to guide customer priorities, forecast risks, and inform strategic account planning.
• Contribute to cross-functional initiatives that enhance the overall customer journey and improve retention and expansion metrics.

🎯 Requirements

• Enterprise SaaS customer success experience managing end-to-end customer journeys including kickoffs, onboarding, stakeholder alignment, and QBRs
• Proven ability to translate product usage into measurable business outcomes, ROI, and executive-ready narratives
• Technical fluency to engage credibly with IT and engineering stakeholders on APIs, integrations, authentication, environments, and automation architecture
• Demonstrated track record of supporting renewals and expansion opportunities (upsell/cross-sell) to drive retention and revenue growth
• Operational rigor in managing a structured cadence, competing priorities, and stakeholder alignment with strong follow-through
• Clear, high-trust communication skills with both technical builders and executive stakeholders, known for building durable customer relationships

🏖️ Benefits

• Competitive compensation with equity ownership in n8n
• 20 vacation days, 8 sick days, and public holidays for US-based employees
• Multiple low-premium, low-deductible medical plans including a no-cost premium HDHP with pre-seeded HSA, plus dental and vision coverage
• 401(k) retirement plan with a 4% employer match
• Company-paid short-term and long-term disability insurance, plus life insurance
• $1,000 annual stipend for courses, books, events, or coaching to support career growth
• $100 monthly stipend to support open source projects
• Unlimited AI budget to explore and use productivity and creativity tools
• Remote-first work model with opportunities for team off-sites

Skills & Technologies

GitHub

Remote

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

n8n GmbH

Visit Website

About n8n GmbH

n8n GmbH provides open-source workflow automation software that enables technical teams to connect applications and APIs without writing extensive code. The Berlin-based company offers a fair-code licensed platform for building, deploying and monitoring integrations, ETL pipelines and business processes. It combines visual node-based editing with JavaScript flexibility, supports hundreds of pre-built integrations, and can be self-hosted or used via cloud. Founded in 2019, n8n serves developers, IT departments and digital agencies seeking cost-effective alternatives to proprietary automation tools.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.