Customer Success Operations Lead

📋 Description

• • As a Customer Success Operations Lead at ContentSquare SAS, you will serve as a strategic Business Partner to global Customer Success leadership, playing a pivotal role in driving operational excellence and revenue retention across EMEA and Americas regions.
• • Your day-to-day responsibilities will include leading retention forecasting, managing CSM data operations, conducting deep-dive churn and downsell analysis, owning account allocation and handover tracking, monitoring CSM KPIs, managing quotas and commission inquiries, driving operational rhythms for QBRs and All Hands meetings, and liaising with internal systems teams to align tooling with CS workflows.
• • ContentSquare is a global leader in experience intelligence, operating across 15 offices worldwide with a mission to make digital journeys understandable and actionable for businesses. The company fosters an inclusive, daring, and deliberate culture focused on simplifying complexity for customers and teams alike.
• • In this role, you will develop advanced expertise in SaaS revenue operations, sharpen your analytical and strategic influence on executive decision-making, gain end-to-end visibility into customer lifecycle management, and build cross-functional leadership skills by partnering with GTM Ops, CS leadership, and internal systems teams to scale post-sales efficiency and protect recurring revenue.