Customer Support

📋 Description

• • Customer Support Specialist at Sibill S.r.l. plays a fundamental role in ensuring a seamless daily experience for customers on the platform, acting as the key point of contact between clients and the product by receiving, analyzing, resolving support requests, and transforming them into insights for product, knowledge base, and process improvements.
• • Day-to-day responsibilities include providing high-quality first-line support via chat, phone, and email; analyzing and resolving customer issues quickly and accurately; managing incoming tickets with proper prioritization and escalation; identifying recurring patterns in customer requests to suggest product and process improvements; collaborating closely with Customer Success, Product, and Engineering teams to optimize support operations; and contributing to the creation and maintenance of internal and external knowledge bases.
• • Sibill S.r.l. is a fast-growing company redesigning the financial operating system for SMEs and accountants, unifying invoicing, payments, treasury, and accounting into a single modern platform to eliminate fragmented and inefficient tools, backed by top international investors including Keen Venture Partners, Founders, Exor Ventures, Notion Capital, and Creandum.
• • In this role, you will develop cross-functional collaboration skills, gain deep product and customer insight, influence product development through customer feedback, and grow rapidly in a high-impact, autonomous environment with visibility across teams and opportunities for personal and professional advancement.