Customer Support Associate

RightCard Payments Limited

Job Overview

Location

Lagos

Job Type

Full-time

Full Job Description

📋 Description

• We are growing our support team and looking for sharp, driven people who are at the very start of their careers and want to build something meaningful.
• You do not need years of experience. You need to care deeply, communicate clearly, and be the kind of person who does not stop until a problem is actually solved.
• Professional fluency in French, Spanish or German (spoken and written) is an advantage to support our multilingual customer base.
• This role demands strong attention to detail, excellent communication skills, and a genuine commitment to delivering an exceptional customer experience.
• Be the first point of contact for LemFi customers - resolving queries on transfers, accounts and products through chat, email and other channels, quickly and with genuine empathy.
• Own every issue you pick up from first contact to resolution, escalating to the right teams when needed and always following up so nothing falls through the cracks.
• Spot patterns in the questions and complaints coming in, flag them clearly to your team lead, and suggest improvements that remove the root cause - not just the symptom.
• Use AI-assisted tools and knowledge-base resources to find answers faster, while applying your own judgement to make sure the response actually fits the customer's situation.
• Keep customer records and interaction logs accurate and up to date so the whole team can trust the data they work from.
• Represent the LemFi brand in every interaction - plain language, no jargon, real answers, and a warm tone even in difficult moments.
• Participate actively in weekly team meetings. Share feedback and help implement improvements based on real customer interactions.

🎯 Requirements

• An undergraduate degree (any discipline) from a recognised university, or a postgraduate qualification
• Zero to two years of work experience - we welcome fresh graduates and those early in their careers equally.
• Exceptional written and spoken English: clear, concise and warm.
• The kind of person who reads a problem properly before responding and is genuinely bothered when a customer leaves without their issue solved
• Able to stay organised and accurate when handling multiple conversations at once, without letting quality slip
• Comfortable working with modern tools: Google Workspace, CRM platforms. You pick up new systems quickly.

🏖️ Benefits

• Love shouldn’t be expensive, yet those working hardest for their families often face predatory fees and banking exclusion. We're changing this.
• At LemFi, you won’t be just a cog in a machine. Whether designing products, scaling operations, or telling our story, you’ll tackle complex challenges with real, immediate impact.
• Your work goes beyond metrics - it puts money back in families’ pockets and offers access to the previously excluded.
• Join us to make a meaningful difference, where high performance is a lifeline for millions.

Skills & Technologies

Android

Junior

Onsite

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

AI Job Fit Analysis

Pro

See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.

RightCard Payments Limited

Visit Website

About RightCard Payments Limited

RightCard Payments Limited operates Lemfi, a digital remittance platform enabling immigrants in the UK, Europe, Canada and the US to send money to Africa, Asia and Latin America quickly and at low cost through mobile apps and local payout networks.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.