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This position was posted on April 8, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
Virtual Germany
Job Type
Full-time
Category
Customer Support
Date Posted
April 8, 2026
Full Job Description
đź“‹ Description
- • As a Customer Support Consultant at IDEXX Laboratories, you will play a vital role in supporting veterinary diagnostics by serving as the first point of contact for customers regarding tests and analyses from laboratories in Ludwigsburg, Leipzig, and other international locations.
- • Your day-to-day responsibilities include handling customer inquiries via phone and email, recording customer information in Salesforce, resolving customer complaints, and collaborating cross-functionally with field service, veterinary consultants, and laboratory diagnostic teams.
- • IDEXX is a global leader in veterinary diagnostics with over 10,000 employees worldwide, dedicated to improving the health and well-being of pets, people, and livestock through innovative diagnostic solutions and a strong customer-focused culture.
- • In this role, you will develop expertise in veterinary laboratory processes, strengthen your communication and problem-solving skills in a bilingual environment, and grow professionally within a supportive team that values autonomy, continuous learning, and meaningful impact on animal and human health.
🎯 Requirements
- • Completed vocational training or a degree, preferably in veterinary, medical, or natural sciences
- • Customer-oriented mindset with strong verbal and written communication skills in both German and English
- • Proficiency in standard Microsoft Office programs; prior experience with Salesforce is a plus
- • Motivated, flexible, and enjoys working in a large team while embracing new challenges
- • Work approach characterized by creativity, empathy, precision, and attention to detail
🏖️ Benefits
- • Comprehensive onboarding through IDEXX Customer Support Training team, both on-site and via online seminars
- • Regulated, flexible, and family-friendly working hours with excellent work-life balance in various part-time models
- • Full autonomy from day one with transparent goals and tailored support
- • Part of a successful, purpose-driven team passionate about helping animals and their caregivers
- • Opportunity to work with inspiring, open-minded colleagues who are leaders in their fields
- • Access to global learning and development opportunities within a company of over 10,000 employees worldwide
- • Competitive compensation, incentives, and benefits in a fast-growing, innovation-driven organization
Skills & Technologies
About IDEXX Laboratories, Inc.
IDEXX Laboratories is a global leader in companion-animal diagnostics and veterinary software. Founded in 1983 and headquartered in Westbrook, Maine, the company develops, manufactures and markets blood analyzers, rapid tests, imaging systems and practice-management software used by veterinarians worldwide. IDEXX also supplies water-testing products that detect microbial contaminants for municipal and commercial laboratories. The firm operates production facilities in North America, Europe and Asia, serving customers in over 175 countries.
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