Job Overview
Location
Virtual Germany
Job Type
Full-time
Category
Customer Support
Date Posted
April 8, 2026
Full Job Description
đź“‹ Description
- • As a Customer Support Consultant at IDEXX Laboratories, you will play a vital role in supporting veterinary diagnostics by serving as the first point of contact for customers regarding tests and analyses from laboratories in Ludwigsburg, Leipzig, and other international locations.
- • Your day-to-day responsibilities include handling customer inquiries via phone and email, recording customer information in Salesforce, resolving customer complaints, and collaborating cross-functionally with field service, veterinary consultants, and laboratory diagnostic teams.
- • IDEXX is a global leader in veterinary diagnostics with over 10,000 employees worldwide, dedicated to improving the health and well-being of pets, people, and livestock through innovative diagnostic solutions and a strong customer-focused culture.
- • In this role, you will develop expertise in veterinary laboratory processes, strengthen your communication and problem-solving skills in a bilingual environment, and grow professionally within a supportive team that values autonomy, continuous learning, and meaningful impact on animal and human health.
🎯 Requirements
- • Completed vocational training or a degree, preferably in veterinary, medical, or natural sciences
- • Customer-oriented mindset with strong verbal and written communication skills in both German and English
- • Proficiency in standard Microsoft Office programs; prior experience with Salesforce is a plus
- • Motivated, flexible, and enjoys working in a large team while embracing new challenges
- • Work approach characterized by creativity, empathy, precision, and attention to detail
🏖️ Benefits
- • Comprehensive onboarding through IDEXX Customer Support Training team, both on-site and via online seminars
- • Regulated, flexible, and family-friendly working hours with excellent work-life balance in various part-time models
- • Full autonomy from day one with transparent goals and tailored support
- • Part of a successful, purpose-driven team passionate about helping animals and their caregivers
- • Opportunity to work with inspiring, open-minded colleagues who are leaders in their fields
- • Access to global learning and development opportunities within a company of over 10,000 employees worldwide
- • Competitive compensation, incentives, and benefits in a fast-growing, innovation-driven organization
Skills & Technologies
About IDEXX Laboratories, Inc.
IDEXX Laboratories is a global leader in companion-animal diagnostics and veterinary software. Founded in 1983 and headquartered in Westbrook, Maine, the company develops, manufactures and markets blood analyzers, rapid tests, imaging systems and practice-management software used by veterinarians worldwide. IDEXX also supplies water-testing products that detect microbial contaminants for municipal and commercial laboratories. The firm operates production facilities in North America, Europe and Asia, serving customers in over 175 countries.
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