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This position was posted on March 24, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
Toronto, Ontario, Canada
Job Type
Full-time
Category
Customer Support
Date Posted
March 24, 2026
Full Job Description
đź“‹ Description
- • Customer Support Engineer III at Fivetran Inc. is a critical technical role focused on delivering best-in-class support to global customers by resolving complex data pipeline issues, acting as a technical champion for customers, and driving product improvements through close collaboration with engineering and product teams.
- • The role ensures customer data flows reliably into data warehouses via Fivetran’s automated pipelines, directly enabling organizations to become data-driven with zero engineering overhead—making this role essential to Fivetran’s mission of making data access as simple and reliable as electricity.
- • Day-to-day responsibilities include: troubleshooting and resolving highly technical customer issues across email, web, and virtual meetings; taking end-to-end ownership of cases from investigation to follow-up; utilizing Fivetran’s environment, connectors, logs, and tools like SQL, Zendesk, Datadog, and Postman to diagnose problems; supporting customers 24/7 in coordination with APAC and EMEA teams; partnering with Engineering to submit well-documented bugs and drive resolutions; collaborating with Product to surface feature requests and customer feedback; communicating complex technical concepts clearly to non-technical stakeholders; documenting solutions and workarounds in the knowledge base; and contributing to process improvements that enhance customer experience and operational efficiency.
- • Fivetran’s Support team operates as a global, customer-first organization that partners with thousands of companies to power the modern data stack. Based in Toronto with a hybrid model (2 days in-office/week), the team values technical depth, empathy, and collaboration, fostering a culture where egos are left at the door and continuous learning is encouraged. The company is valued at over $5.6 billion and is recognized for its core values: Get Stuck In, Do the Right Thing, and One Team, One Dream.
- • In this role, you will deepen your expertise in data integration, SaaS APIs, cloud platforms (AWS/GCP), and observability tools while developing strong customer advocacy, cross-functional communication, and incident management skills. You’ll gain visibility into how data moves across enterprise systems, contribute directly to product quality, and grow into a trusted technical advisor—positioning you for advancement into senior support, engineering liaison, or technical program management roles within Fivetran’s rapidly scaling global organization.
🎯 Requirements
- • Strong customer advocacy mindset with a focus on delivering high-quality outcomes
- • Excellent written and verbal communication skills in English
- • Proven ability to troubleshoot complex technical systems methodically
- • Experience debugging and isolating issues with REST and SOAP APIs and SQL databases, with a strong understanding of data movement between systems
- • Comfortable using SQL to investigate issues and able to read/understand Ruby or other programming languages, including interpreting stack traces and exceptions
- • Experience working with common SaaS REST APIs (e.g., Salesforce, HubSpot, Meta, Google Ads) and understanding how end users interact with these technologies
🏖️ Benefits
- • 100% employer-paid medical insurance
- • Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave, holidays, and volunteer days off
- • RSU stock grants
- • Professional development and training opportunities
- • Monthly cell phone stipend
- • Access to an innovative mental health support platform offering therapy, coaching, and self-guided mindfulness resources for employees and dependents
Skills & Technologies
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About Fivetran Inc.
Fivetran Inc. provides automated data integration software that replicates application, database, and event data into cloud data warehouses. It manages schema drift, incremental updates, and normalization, enabling analysts to query live data without engineering overhead. The company serves enterprises needing reliable, governed data pipelines across systems like Salesforce, MySQL, and Snowflake. Founded in 2012, it is headquartered in Oakland, California, with global offices, and operates on a subscription revenue model.
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