Job Overview
Location
Oakland, California, United States, AMER
Job Type
Full-time
Category
Customer Support
Date Posted
March 24, 2026
Full Job Description
đź“‹ Description
- • As a Customer Support Engineer III at Fivetran, you will serve as a technical champion for customers, ensuring seamless data pipeline operations and advocating for their needs within the company to drive product improvements and operational excellence.
- • Your work directly impacts customer success by resolving complex technical issues, preventing recurrence, and enabling organizations to become truly data-driven through reliable, maintenance-free data access.
- • Day to day, you will work directly with new and existing customers to troubleshoot and resolve highly technical issues involving data pipelines, connectors, and integrations across cloud platforms.
- • You will take end-to-end ownership of customer cases, including investigation, root cause analysis, resolution, and follow-up, ensuring timely and effective outcomes.
- • You will provide support through multiple channels, including email, web, and virtual meetings, adapting communication style to suit technical and non-technical audiences.
- • You will support customers round the clock in close partnership with APAC and EMEA regional support teams, contributing to a global follow-the-sun support model.
- • You will investigate incidents utilizing the Fivetran environment, connectors, logs, and troubleshooting tools such as Datadog, Postman, and SQL to isolate issues.
- • You will partner closely with Engineering to submit clear, well-documented bugs and help drive them to resolution, acting as a liaison between customers and product teams.
- • You will collaborate with Product to surface feature requests and customer feedback, influencing the roadmap based on real-world usage and pain points.
- • You will communicate complex technical concepts in a clear, customer-friendly manner, translating engineering details into actionable insights for clients.
- • You will document known issues, workarounds, and solutions in the knowledge base, improving self-service capabilities and reducing repeat inquiries.
- • You will contribute to process improvements that enhance customer experience and operational efficiency, helping scale support operations as the company grows.
- • You will work with a hybrid model based out of the Oakland office, with two days in-person per week, blending remote flexibility with collaborative team interaction.
- • You will join a mission-driven team committed to making data access as simple and reliable as electricity, powered by a culture of Get Stuck In, Do the Right Thing, and One Team, One Dream.
- • In this role, you will deepen your expertise in data integration, cloud technologies (AWS, GCP), SaaS APIs, and incident response, while growing your technical communication and advocacy skills.
- • You will achieve mastery in troubleshooting complex distributed systems and gain exposure to modern data stack technologies, positioning you for advancement in technical support, engineering, or customer success roles.
🎯 Requirements
- • Strong customer advocacy mindset with a focus on delivering high-quality outcomes and resolving issues with empathy and urgency.
- • Excellent written and verbal communication skills in English, capable of explaining technical concepts clearly to diverse audiences.
- • Proven ability to troubleshoot complex technical systems methodically, including experience debugging REST and SOAP APIs, SQL databases, and interpreting stack traces.
- • Comfortable using SQL to investigate issues and able to read and understand Ruby or other programming languages to analyze logs and exceptions.
- • Experience working with common SaaS REST APIs such as Salesforce, HubSpot, Meta, or Google Ads, with understanding of how end users interact with these platforms.
- • Familiarity with ETL processes, data transformation, and integration tools to ensure data consistency and streamline movement across systems.
🏖️ Benefits
- • 100% employer-paid medical insurance for employees and dependents.
- • Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave, holidays, and volunteer days off.
- • RSU stock grants, professional development and training opportunities, monthly cell phone stipend, and access to an innovative mental health support platform.
- • Company virtual happy hours, free food, and fun team-building activities to foster connection and well-being.
Skills & Technologies
Ruby
AWS
GCP
GitHub
REST
Remote
About Fivetran Inc.
Fivetran Inc. provides automated data integration software that replicates application, database, and event data into cloud data warehouses. It manages schema drift, incremental updates, and normalization, enabling analysts to query live data without engineering overhead. The company serves enterprises needing reliable, governed data pipelines across systems like Salesforce, MySQL, and Snowflake. Founded in 2012, it is headquartered in Oakland, California, with global offices, and operates on a subscription revenue model.
Get more remote jobs like this
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
