Job Overview
Location
Metro Manila, Philippines
Job Type
Full-time
Category
Customer Support
Date Posted
April 21, 2026
Full Job Description
đź“‹ Description
- • Customer Support Executive (US-Legal Tech) role focused on providing high-quality support to global law firm clients during off-hours coverage, handling inbound support tickets and live chat inquiries, troubleshooting platform issues, and ensuring seamless customer experience.
- • Day-to-day responsibilities include responding to Zendesk tickets and live chat, troubleshooting document upload and account access issues, applying internal guidebook procedures, maintaining detailed records, contributing to SOP creation, escalating complex issues, and participating in QA testing for product releases.
- • Pearl Talent connects top 1% global candidates with leading US and EU startups backed by investors like OpenAI, a16z, and Founders Fund, offering opportunities for career growth, international exposure, and long-term advancement.
- • The role offers opportunities to develop expertise in legal tech support, contribute to process improvements and SOP creation, gain experience with AI-powered legal platforms, and build skills in cross-functional collaboration with product and engineering teams.
Skills & Technologies
About Pearltalent
Pearltalent is a recruitment and talent acquisition firm specializing in connecting companies with top-tier professionals across various industries. They offer a comprehensive suite of services, including executive search, contingent staffing, and RPO (Recruitment Process Outsourcing) solutions. Their expertise lies in understanding specific client needs and sourcing candidates with the right skills, experience, and cultural fit. Pearltalent focuses on building long-term partnerships with both employers and job seekers, aiming to streamline the hiring process and ensure successful placements. They leverage technology and a deep understanding of the labor market to deliver efficient and effective talent solutions.
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