Job Overview
Location
Mexico
Job Type
Full-time
Category
Customer Support
Date Posted
March 23, 2026
Full Job Description
đź“‹ Description
- • The Customer Support & Lead Coordinator role is essential to Agent Inc.'s operations, serving as the primary point of contact for managing customer relationships and lead conversion in a growing home services company specializing in paver sealing and restoration across Southwest Florida. This position ensures seamless communication from initial lead contact through project completion, directly impacting customer satisfaction and business scalability.
- • You will be responsible for driving lead engagement and customer satisfaction through consistent, proactive outreach and administrative excellence, making you a critical link between customers, technicians, and the sales team in a fast-paced, performance-driven environment.
- • What the person will do day to day:
- • Contact new and unreached leads via phone, text, and email using a phone-first approach, prioritizing calls to maximize connection rates and conversion efficiency.
- • Follow up with leads persistently (typically 3-9+ attempts) until an appointment is scheduled or the lead’s status is definitively confirmed, ensuring no opportunity is lost due to delayed response.
- • Schedule appointments promptly upon lead conversion, coordinating with technicians and updating scheduling systems to maintain accurate calendars.
- • Manage lead intake from automated Zapier integrations into Slack, ensuring real-time visibility and timely distribution of new leads to the appropriate team members.
- • Respond to customer inquiries and concerns with professionalism and accurate product knowledge, addressing questions about services, pricing, and timelines to build trust and reduce friction.
- • Proactively contact customers with open estimates to follow up on their experience, answer lingering questions, and guide them toward scheduling or provide feedback for improvement.
- • Send timely updates to customers regarding job delays, team arrival notifications, or schedule changes, enhancing transparency and reducing anxiety during service delivery.
- • Act as a liaison between field technicians, sales personnel, and customers, relaying important information such as job specifications, access instructions, or customer preferences to ensure alignment.
- • Update the sales dashboard daily with closed deals, deposit amounts, and revenue figures, providing leadership with real-time visibility into pipeline performance.
- • Maintain the lead status dashboard by tracking open, scheduled, and closed leads, enabling accurate forecasting and team accountability.
- • Generate weekly reports including sales performance, lead volume and conversion rates, and customer satisfaction metrics derived from callbacks and complaint logs.
- • Maintain meticulous, organized records of all lead and customer interactions in CRM or tracking systems to support audits, training, and continuous improvement.
- • Engage with local Facebook community groups to increase brand visibility, share educational content, and participate in conversations related to home improvement and outdoor living.
- • Reach out to group administrators to explore promotional partnerships, sponsored posts, or community events that could generate organic leads.
- • Generate organic leads through authentic community engagement, such as answering questions, sharing project highlights, and offering value without direct solicitation.
- • Assist with general administrative tasks as needed, including document preparation, file organization, and supporting operational workflows.
- • Complete manager turnover calls or send templated communications when team members transition roles or responsibilities, ensuring continuity in customer experience.
- • Support the business owner with operational efficiency initiatives, such as identifying bottlenecks, suggesting process improvements, or assisting in special projects.
- • About the team or company:
- • Agent Inc. is a growing home services business focused on delivering high-quality paver sealing, restoration, and protection services, with a reputation for reliability and strong customer communication throughout Southwest Florida.
- • The company is scaling rapidly and values long-term team members who are eager to grow with the business, offering a culture that rewards initiative, consistency, and performance-based advancement.
- • What the person can learn or achieve in this role:
- • Develop advanced skills in high-volume lead management, customer relationship nurturing, and sales support within a specialized trade industry, gaining transferable expertise in conversion optimization and client retention.
- • Opportunity to grow into a leadership or specialist role in customer operations, sales coordination, or business analytics as the company expands, with potential for salary increases based on performance and tenure.
🎯 Requirements
- • English fluency with strong phone communication skills (non-negotiable)
- • Phone-first mentality – prioritizing calls over text/email for faster lead engagement
- • High energy and proactive approach – willingness to take ownership and follow up persistently
- • Responsiveness and eagerness – quick to act and demonstrate enthusiasm in all interactions
- • Reliability – full-time commitment Monday–Friday, with Saturday availability preferred
- • Comfortable managing high-volume lead flow and multitasking across multiple channels
- • Bilingual (English/Spanish) – ability to communicate with Spanish-speaking staff and customers (preferred)
- • Prior SDR or customer support experience – background in high-volume calling, lead qualification, or sales support (preferred)
- • Familiarity with CRM/scheduling tools or similar software (preferred)
- • Sales experience – bonus for understanding or supporting sales processes (preferred)
🏖️ Benefits
- • Fully remote position based in Central America, offering flexibility and work-life balance
- • Competitive monthly salary of $1,300–$1,500 based on performance, with potential for increases
- • Long-term contract opportunity with growth potential in a scaling home services business
- • Clear path for advancement into leadership or specialized operations roles
- • Performance-based incentives tied to lead conversion, customer satisfaction, and operational contributions
- • Opportunity to develop deep expertise in customer lifecycle management within a niche service industry
- • Supportive, mission-driven team culture focused on quality, communication, and continuous improvement
Skills & Technologies
Senior
Remote
About Agent Inc.
Agent is a technology company that operates a global talent marketplace connecting employers with pre-vetted professionals in fields such as software engineering, design, marketing and finance. The platform uses AI-driven matching and rigorous screening to streamline remote hiring, handling contracts, payments and compliance across 150+ countries. Businesses scale teams quickly without traditional recruitment overhead, while professionals access curated remote opportunities. Founded in 2016, Agent maintains headquarters in San Francisco and a distributed workforce, serving startups through Fortune 500 clients seeking on-demand expertise.
Get more remote jobs like this
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
