Job Overview
Location
El Salvador
Job Type
Full-time
Category
Customer Support
Date Posted
March 23, 2026
Full Job Description
đź“‹ Description
- • The Customer Support & Lead Coordinator role is a critical operational backbone for Agent Inc., a growing home services company specializing in paver sealing, restoration, and protection across Southwest Florida. This position ensures seamless customer communication and efficient lead management from first contact to project completion, directly impacting customer satisfaction, conversion rates, and business scalability in a competitive regional market.
- • Daily responsibilities include managing the full lead lifecycle through proactive phone-first outreach, scheduling appointments, maintaining accurate dashboards, generating performance reports, engaging in community-based organic lead generation, and serving as a liaison between customers, technicians, and sales teams. The role also involves administrative support, turnover communications, and assisting the business owner with operational efficiency initiatives to support sustained growth.
- • Agent Inc. is a mission-driven, quality-focused home services provider known for strong customer communication and reliable workmanship. The company is scaling operations in Southwest Florida and values long-term team members who take ownership, demonstrate initiative, and contribute to a culture of responsiveness and continuous improvement in a fast-paced, results-oriented environment.
- • In this role, you will develop advanced skills in high-volume lead management, customer relationship management, sales support, and operational reporting. You’ll gain deep exposure to home services industry dynamics, CRM and automation tools (like Zapier and Slack integrations), and performance-based growth opportunities, with potential for increased responsibility and compensation based on demonstrated impact and commitment.
🎯 Requirements
- • English fluency with strong phone communication skills (non-negotiable)
- • Phone-first mentality – prioritizes calling over texting/emailing and understands efficiency gains
- • High energy and proactive approach – willing to take ownership and follow up persistently (often 3-9+ times per lead)
- • Reliability – full-time commitment Monday–Friday, with Saturday availability preferred
- • Comfortable with high-volume lead management and multi-tasking across phone, text, email, and CRM/scheduling tools
🏖️ Benefits
- • Fully remote position based in El Salvador, offering flexibility to work from home
- • Competitive monthly salary of $1,300–$1,500 based on performance
- • Clear path for growth and salary increases tied to performance and long-term commitment
- • Opportunity to work with a growing, values-driven home services company focused on quality and customer experience
- • Exposure to sales operations, lead conversion, and community marketing in a real-world business setting
Skills & Technologies
About Agent Inc.
Agent is a technology company that operates a global talent marketplace connecting employers with pre-vetted professionals in fields such as software engineering, design, marketing and finance. The platform uses AI-driven matching and rigorous screening to streamline remote hiring, handling contracts, payments and compliance across 150+ countries. Businesses scale teams quickly without traditional recruitment overhead, while professionals access curated remote opportunities. Founded in 2016, Agent maintains headquarters in San Francisco and a distributed workforce, serving startups through Fortune 500 clients seeking on-demand expertise.
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