Customer Support Representative

Skimmer Inc.

Job Overview

Location

Austin

Job Type

Full-time

Full Job Description

📋 Description

• As a Customer Support Representative, you'll be on the front lines helping pool pros succeed with Skimmer. Every day, you'll:
• Deliver friendly, knowledgeable phone, email, and chat support to our customers
• Guide customers through product features, troubleshooting, and best practices
• Collaborate cross-functionally with Product, Success, and Engineering to surface feedback and resolve issues
• Build trust through genuine empathy, clear communication, and a touch of humor (we like to have fun while we work!)
• Become a Skimmer expert — not just knowing how the product works, but why it matters to the pros who depend on it
• Your work won’t just solve problems — it’ll help shape how thousands of businesses operate more efficiently every day.
• A knack for clear, confident, and friendly communication
• Experience in customer support, technical support, or billing support
• Strong multitasking and prioritization skills — you stay calm under pressure
• Tech-savviness — you pick up new tools quickly and love helping others do the same
• Availability to work Monday–Friday, 9:30am - 6:00PM CDT
• Experience with Intercom, Dialpad, HubSpot, Notion, Stripe, QBO, and Slack is a plus (but not required — we’ll train you up!)
• At Skimmer, we:
• Realize that our customers’ success is our success
• Build humble, diverse teams who have fun winning together
• Drive results with urgency and ownership
• Earn trust through transparency and honest communication
• You’ll love it here because:
• A mission-driven company with genuine customer love
• A collaborative, ego-free culture that celebrates progress over perfection
• Opportunities to grow and advance as Skimmer scales
• The chance to help thousands of pool pros run smoother, smarter businesses
• A leadership team that values clarity, empathy, and follow-through
• We offer:
• Competitive base pay + bonus potential
• Generous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents’)
• Fantastic culture with a very strong eNPS- we work hard, celebrate wins, and learn as we go to always be improving to benefit our customers.
• Immediate access to 401(k) with company match
• Flexible PTO (MINIMUM of 10 days required every year)
• 12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner
• Remote work friendly
• Comprehensive learning and development budget
• A manager dedicated to your development

🎯 Requirements

• A knack for clear, confident, and friendly communication
• Experience in customer support, technical support, or billing support
• Strong multitasking and prioritization skills — you stay calm under pressure
• Tech-savviness — you pick up new tools quickly and love helping others do the same
• Availability to work Monday–Friday, 9:30am - 6:00PM CDT

🏖️ Benefits

• Competitive base pay + bonus potential
• Generous medical, dental, and vision plans
• Fantastic culture with a very strong eNPS
• Immediate access to 401(k) with company match
• Flexible PTO
• 12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner
• Remote work friendly
• Comprehensive learning and development budget
• A manager dedicated to your development

Skills & Technologies

Remote

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Skimmer Inc.

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About Skimmer Inc.

Skimmer Inc. offers cloud-based software designed for pool and spa service companies. The platform supports route optimization, customer management, automated invoicing, digital service reports, chemical tracking, and payments. Founded in 2016, the company helps technicians streamline daily operations and improve customer communication through a mobile app and web dashboard.

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