Job Overview
Location
Richmond, VA
Job Type
Full-time
Category
Customer Support
Date Posted
April 14, 2026
Full Job Description
đź“‹ Description
- • As a Customer Support Representative at Koala Financial Inc., you will play a vital role in supporting the company’s mission to make big purchases accessible through flexible lease-to-own financing, directly impacting customer satisfaction and merchant success.
- • You will manage daily inbound and outbound communications with retailers, assist in loan and lease application processing, provide accurate account information, and build strong relationships to ensure a seamless financing experience.
- • Koala Financial Inc. is a growing fintech company serving over 2 million customers, empowering non-prime consumers with payment flexibility while helping retailers increase sales and loyalty through innovative financing solutions.
- • In this role, you will develop expertise in consumer financing, strengthen your customer service and problem-solving abilities, and gain experience in relationship management and back-office operations, positioning you for growth within a mission-driven, fast-paced team.
Skills & Technologies
About Koala Financial Inc.
Koalafi provides point-of-sale financing and leasing solutions for consumers with limited or no credit history. Through merchant partnerships, it offers installment loans and lease-to-own options for furniture, appliances, tires, and other retail purchases. The company uses proprietary underwriting technology to approve applications in seconds, enabling retailers to increase sales while giving underserved customers access to essential goods. Services integrate directly into e-commerce and in-store systems, streamlining the checkout process for both merchants and buyers.
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