Job Overview
Location
Austin
Job Type
Full-time
Category
Customer Support
Date Posted
March 28, 2026
Full Job Description
đź“‹ Description
- • As a Customer Support Representative at Skimmer Inc., you will serve as the primary point of contact for over 6,000 pool and spa service professionals who rely on the company’s SaaS platform to manage and grow their businesses. Your role is critical in ensuring customer success by resolving issues, guiding product usage, and fostering trust through empathetic, knowledgeable support—directly contributing to the efficiency and growth of thousands of small businesses in a niche but vital industry.
- • Day to day, you will deliver friendly and professional support via phone, email, and chat using tools like Intercom, Dialpad, and HubSpot; guide customers through product features, troubleshooting, and best practices for pool business management; collaborate with Product, Engineering, and Customer Success teams to relay user feedback and help prioritize fixes and improvements; maintain accurate records of customer interactions and escalate complex issues when needed; and continuously deepen your expertise in Skimmer’s platform to become a trusted advisor who understands not just how the software works, but why it matters to pool pros navigating seasonal demands, routing, billing, and client communication.
- • Skimmer is a private equity–backed, fast-growing SaaS company headquartered in Austin with a mission to modernize the pool and spa service industry. The company serves over 70,000 pool companies nationwide and prides itself on a culture of humility, collaboration, and customer obsession—where big thinkers check their egos at the door and everyone is empowered to own outcomes. With strong customer love reflected in glowing reviews and a leadership team that values transparency and follow-through, Skimmer offers an environment where support staff are seen as vital contributors to product and business success.
- • In this role, you will develop deep product expertise in a specialized SaaS domain, refine your communication and problem-solving skills in a high-touch customer environment, and gain experience cross-functional collaboration that influences product roadmaps. You’ll have the opportunity to grow into senior support, team lead, or customer success roles as the company scales, all while working in a supportive culture that invests in your development through coaching, learning budgets, and clear paths for advancement.
🎯 Requirements
- • Experience in customer support, technical support, or billing support, preferably in a SaaS or tech-enabled environment
- • Strong communication skills with the ability to explain technical concepts clearly and empathetically over phone, email, and chat
- • Proficiency with multitasking and prioritization in a fast-paced setting, including comfort managing multiple conversations and tools simultaneously
- • Tech-savviness and willingness to learn new platforms quickly (experience with Intercom, Dialpad, HubSpot, Notion, Stripe, QBO, or Slack is a plus)
- • Availability to work Monday–Friday, 9:30 AM – 6:00 PM CDT
- • Alignment with Skimmer’s values: customer obsession, humility, urgency, ownership, and transparent communication
🏖️ Benefits
- • Competitive base pay with bonus potential tied to individual and company performance
- • Comprehensive health coverage: 100% of employee premiums covered for medical, dental, and vision, plus 50% of dependents’ premiums
- • Immediate eligibility for 401(k) with company match, flexible PTO (minimum 10 days per year), and generous parental leave (12 weeks for birthing parent, 6 weeks for supporting partner)
- • Remote work-friendly policy, comprehensive learning and development budget, and a dedicated manager focused on your growth and career progression
Skills & Technologies
Go
Remote
About Skimmer Inc.
Skimmer Inc. offers cloud-based software designed for pool and spa service companies. The platform supports route optimization, customer management, automated invoicing, digital service reports, chemical tracking, and payments. Founded in 2016, the company helps technicians streamline daily operations and improve customer communication through a mobile app and web dashboard.
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