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This position was posted on April 1, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
Ukraine, Remote
Job Type
Full-time
Category
Customer Support
Date Posted
April 1, 2026
Full Job Description
đź“‹ Description
- • Customer Support Representative at Spirio, a venture-backed educational platform under Skelar AS, plays a vital role in shaping the customer experience during a critical phase of product transformation and team building. This role is foundational to establishing support standards, processes, and culture from the ground up, directly impacting user satisfaction and product adoption.
- • Day-to-day responsibilities include handling incoming customer inquiries via ticketing systems, escalating technical or complex issues to appropriate teams, participating in team meetings and regular 1:1 check-ins, adhering to internal processes and guidelines, assisting new team members with onboarding, gathering and relaying customer feedback to product and development teams, and ensuring compliance with SLA and KPI targets.
- • The Spirio team is part of Skelar AS, a venture builder with over 1,300 professionals dedicated to launching and scaling international tech product companies using venture capital principles. Spirio is focused on creating an educational platform rooted in Eastern philosophies, aiming to help users enjoy life more and feel greater happiness through curated courses, guides, and practices.
- • In this role, you will gain hands-on experience in building a support function from scratch, develop expertise in customer service operations within a fast-growing tech environment, and have the opportunity to grow into leadership paths such as Shift Lead or Quality Control (QC) as the team expands. You’ll also contribute to a culture of open communication, feedback sharing, and mutual growth without micromanagement.
🎯 Requirements
- • B2+ (Upper-Intermediate) or higher proficiency in written English
- • Strong communication skills, both written and verbal
- • Attention to detail and ability to manage time effectively
- • Proactive mindset and resilience under pressure
- • Experience with ticketing systems or customer support tools (preferred)
- • Familiarity with SLA/KPI tracking and process adherence (nice-to-have)
🏖️ Benefits
- • Access to training programs, courses, and opportunities to attend industry conferences
- • Private medical insurance
- • Opportunity to shape team processes and culture from the ground up
- • Clear pathways for advancement into roles such as Shift Lead or QC
- • Involvement in Skelar Foundation initiatives supporting Ukrainian recovery efforts
- • Remote work flexibility with a distributed, collaborative team culture
Skills & Technologies
About Skelar AS
Skelar provides cloud-based ERP and MES software for manufacturing companies, focusing on production planning, inventory control, quality management, and shop-floor data capture. The platform integrates with machines, sensors, accounting, and e-commerce systems to give real-time visibility into orders, materials, capacity, and costs. Targeting small to mid-sized factories in Europe, Skelar offers low-code customization, mobile apps, and open APIs. Founded in 2018 in Oslo, the company serves discrete manufacturers seeking to digitize operations without large consulting projects.
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