Customer Support Representative - Sydney Office

📋 Description

• • As a Customer Support Representative at WeTravel, you will play a vital role in supporting multi-day and group tour operators by streamlining bookings and payments, enabling them to focus on creating unforgettable travel experiences. This role is essential to maintaining high customer satisfaction and driving product improvements through direct user feedback.
• • On a day-to-day basis, you will respond to customer inquiries via email, chat, and phone with empathy and clarity; troubleshoot technical issues and escalate bugs when needed; create and update help center articles and internal documentation; assist prospective customers before handing them off to sales; collaborate with product and engineering teams to share user insights; and balance reactive support with proactive tasks like process improvement and content updates.
• • You will join a lean, fast-moving, and highly collaborative support team based in Sydney, working closely with engineering, product, and sales to continuously improve the customer journey. WeTravel fosters a culture of autonomy, feedback, and innovation, where team members are empowered to take ownership and drive impact.
• • In this role, you will develop deep expertise in SaaS customer support, gain hands-on experience influencing product development through technical collaboration, refine your communication and problem-solving skills under pressure, and grow your ability to manage multiple priorities in a dynamic, international environment—setting the foundation for advancement into senior support or customer experience roles.