Job Overview
Location
Lithuania
Job Type
Full-time
Category
Customer Support
Date Posted
August 18, 2026
Full Job Description
đź“‹ Description
- • Deliver friendly and solution-oriented support via phone, chat, and email
- • Conduct structured phone interviews with potential customers to assess needs and recommend products
- • Drive upsells by identifying value-aligned opportunities – no pushy tactics here
- • Resolve customer issues with calmness, care, and follow-through
- • Record feedback and flag trends to help the team improve our services
- • Maintain a professional tone that reflects our brand values across all communication channels
- • Collaborate cross-functionally to ensure a smooth customer journey from start to finish
🎯 Requirements
- • Fluent or near-native spoken English - clear, professional, and warm communication is a must
- • Proven background in phone-based customer support and/or upselling
- • Strong emotional intelligence, active listening, and the ability to build trust quickly
- • Comfortable working independently and managing a steady daily workload
- • Reliable computer and high-speed internet connection
- • Previous remote work experience is a plus
🏖️ Benefits
- • Full flexibility with your schedule in a fully remote setting, while Apploye ensures transparency and fairness
- • Complimentary gym memberships and company-sponsored outdoor adventures for your strength and to keep your physical well-being in check
- • A personal development budget is at your disposal for your personal and professional growth to ensure you keep growing continuously
- • Generous paid time off, including parental leave and vacation days, to recharge and rejuvenate and ensure you’re well-rested
- • A budget for your home office setup so you’re comfortable working how you like and where you like
- • Strong company culture and a network of unique individuals that celebrate you
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Foxelli Group UAB
Lithuania-based e-commerce accelerator and consumer goods holding company. Operates a portfolio of outdoor, wellness and lifestyle brands sold primarily on Amazon and direct-to-consumer channels. Focuses on end-to-end product development, supply-chain management and digital marketing to scale niche consumer brands globally.
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