Customer Support & Service Coordinator (HVAC)

Agent Inc.

Job Overview

Location

Mexico

Job Type

Full-time

Full Job Description

📋 Description

• Job Title: Customer Support & Service Coordinator (HVAC)
• Location: Remote (LATAM / Central America preferred)
• Compensation: $1,400–$1,600/month (Full-Time Contractor)
• Hours: Full-time, Eastern Time (ET). Must be available for occasional weekends and holidays during busy seasons.
• You will be the main point of contact for the office, acting as the bridge between our customers, our technicians, and management.
• You'll be managing the schedule in Service Titan and making sure no customer is left waiting for an update.
• You’ll work closely with the Office Manager and the owner to keep the daily schedule moving smoothly.
• Daily responsibilities include scheduling & dispatch, customer follow-ups, team coordination, inbox management, and improving the process.
• You will be the main point of contact for the office, acting as the bridge between our customers, our technicians, and management.
• You'll be managing the schedule in Service Titan and making sure no customer is left waiting for an update.
• You’ll work closely with the Office Manager and the owner to keep the daily schedule moving smoothly.
• Daily responsibilities include scheduling & dispatch, customer follow-ups, team coordination, inbox management, and improving the process.

🎯 Requirements

• Experience: 2+ years in customer service, specifically for a home service company (HVAC, Plumbing, or Electrical).
• The Tools: You’ve used Service Titan or a similar scheduling software before.
• Language: You must speak and write English fluently. Being able to speak Spanish is a huge plus since many of our clients are bilingual.
• Availability: You are comfortable working Eastern Time (ET) hours.
• Personality: You’re organized, neat with your work, and stay calm when the phones start ringing off the hook.

🏖️ Benefits

• You’ll be a key part of the team, working directly with the owner to improve how we run the business.
• This is a stable, long-term position with a growing company that treats its people well.
• We use digital apps and simple automation to keep everyone on the same page

Skills & Technologies

Remote

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Agent Inc.

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About Agent Inc.

Agent is a technology company that operates a global talent marketplace connecting employers with pre-vetted professionals in fields such as software engineering, design, marketing and finance. The platform uses AI-driven matching and rigorous screening to streamline remote hiring, handling contracts, payments and compliance across 150+ countries. Businesses scale teams quickly without traditional recruitment overhead, while professionals access curated remote opportunities. Founded in 2016, Agent maintains headquarters in San Francisco and a distributed workforce, serving startups through Fortune 500 clients seeking on-demand expertise.

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