Job Overview
Location
Philippines
Job Type
Full-time
Category
Customer Support
Date Posted
April 1, 2026
Full Job Description
đ Description
- ⢠As a Customer Support Specialist at Paddle.com Market Limited, you will play a vital role in ensuring the smooth operation of over 2,000 global software companies that rely on Paddleâs Revenue Delivery Platform for checkout, payments, subscription management, and compliance. Your work directly impacts customer satisfaction, retention, and trust by providing timely, empathetic, and knowledgeable support that helps businesses operate with integrity across borders.
- ⢠Day to day, you will respond to and resolve customer inquiries via email, chat, and Twitter; escalate complex issues to Level 2 support; onboard new sign-ups by reviewing websites and conducting preliminary KYB/KYC checks; process refund requests, investigate disputes, manage payouts, and reconcile invoicing; continuously deepen your product knowledge to handle increasingly advanced queries; gather customer feedback, report systemic issues, propose process improvements, and actively participate in team meetings to drive innovation in support delivery.
- ⢠You will join a global, remote-first team of support specialists reporting to the Customer Support Manager, operating within Paddleâs inclusive, transparent, and collaborative culture rooted in the values of being âExceptional Togetherâ, executing with impact, and striving to be âBetter than Yesterdayâ. The team is distributed across time zones, requiring proactive communication and adaptability in a fast-paced startup environment where initiative and ownership are highly valued.
- ⢠This role offers strong growth potential, allowing you to build foundational expertise in SaaS support, compliance, and customer relationship management, with clear pathways to advance into Level 2 support or specialist functions within the company. You will develop skills in problem-solving, cross-functional communication, process improvement, and remote collaboration while contributing to a mission-driven organization that empowers software companies to focus on innovation.
đŻ Requirements
- ⢠Experience in customer support, customer service, or a customer-centric role, or a strong eagerness to transition into your first customer-facing position.
- ⢠Proficiency in English, both written and verbal, to effectively communicate with global customers and internal teams across GMT, AEST, EST, and PHT time zones.
- ⢠Demonstrated empathy, initiative, organisation, and adaptability, with a proactive mindset to identify inefficiencies, suggest improvements, and thrive in a remote, fast-paced startup environment.
đď¸ Benefits
- ⢠Attractive salary package with stock options, pension plans, and private healthcare access.
- ⢠Unlimited holidays and 4 months of paid family leave regardless of gender, supporting work-life balance and inclusivity.
- ⢠Annual learning stipend, regular internal and external training, and ongoing personal development opportunities to grow your skills and career.
Skills & Technologies
About Paddle.com Market Limited
Paddle provides a complete payments, tax, and subscription management platform for SaaS companies. It acts as a merchant of record, handling global payment processing, sales tax compliance, fraud prevention, and subscription billing so developers can focus on product development. The company supports multiple currencies and payment methods, offers analytics and revenue recovery tools, and integrates with existing business systems. Paddle serves thousands of software businesses worldwide, simplifying the complexity of selling software internationally.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
