Job Overview
Location
Philippines
Job Type
Full-time
Category
Customer Support
Date Posted
March 21, 2026
Full Job Description
đź“‹ Description
- • Customer Support Specialist at ClickUp is a pivotal role focused on delivering exceptional customer experiences that empower users to maximize productivity through the platform’s AI-driven workspace. This position directly contributes to ClickUp’s mission of redefining work by ensuring customers receive timely, empathetic, and technically sound support across global time zones.
- • Day-to-day responsibilities include corresponding with clients via multiple support channels (email, chat, phone), troubleshooting technical issues, guiding customers toward optimal workflows, and educating users on platform features to drive adoption and satisfaction. Specialists own the end-to-end customer experience, from initial inquiry to resolution, while documenting insights for product, engineering, and marketing teams to inform continuous improvement.
- • The Support team operates within a fast-growth, innovative culture at ClickUp, where collaboration spans all organizational levels and customer feedback directly shapes product evolution. Team members are encouraged to act as ClickUp ambassadors, advocating for user success while contributing to process enhancements and support documentation.
- • In this role, individuals develop deep expertise in SaaS support, technical troubleshooting, and customer relationship management, with clear pathways to specialization and advancement into Senior Customer Support Specialist roles. The position fosters growth in communication, analytical thinking, and cross-functional influence, all within a mission-driven environment committed to redefining how work gets done.
🎯 Requirements
- • At least two years of experience supporting customers via multiple communication channels in a technical environment.
- • Strong technical aptitude with ability to troubleshoot, replicate, and follow up on customer issues, including familiarity with ClickUp and Zendesk processes.
- • Excellent communication and interpersonal skills, with comfort building relationships across a diverse, global customer base and ability to work independently while knowing when to collaborate.
🏖️ Benefits
- • Flexible shift options with rotating schedules that include evenings and weekends, allowing employees to select preferred shifts based on availability and company needs.
- • Opportunity to work in a fast-growth, innovative company at the forefront of AI-powered productivity tools, with direct impact on product development through customer feedback.
- • Clear career progression path, including specialization training and advancement to Senior Customer Support Specialist roles.
- • Inclusive, fun, and diverse workplace culture that values empathy, celebrates success, and supports professional growth through continuous learning.
Skills & Technologies
About Mango Technologies, Inc.
ClickUp is a San Diego-based productivity platform that unifies tasks, documents, goals, chat, and whiteboards in one cloud workspace. Founded in 2017, the company serves individuals, startups, and large enterprises seeking to replace scattered tools with a single, customizable hub. Its feature set includes hierarchical task management, real-time collaboration, time tracking, reporting dashboards, and hundreds of pre-built templates and integrations. ClickUp targets teams in software development, marketing, and operations that need to plan, execute, and monitor work without switching applications.
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