Job Overview
Location
Dublin, Ireland
Job Type
Full-time
Category
Customer Support
Date Posted
April 9, 2026
Full Job Description
đź“‹ Description
- • As a Customer Support Specialist at Front, you will be the voice of the company for EMEA customers, ensuring timely and effective assistance while maintaining high-quality service standards.
- • Your day-to-day responsibilities include managing support queues via email and live chat, becoming an expert on Front’s product, debugging and testing features, filing clear bug reports, and collaborating with Product and Engineering teams to improve the customer experience.
- • You will identify recurring customer challenges and propose improvements to macros, help center content, and internal processes, directly contributing to product refinement and operational efficiency.
- • Front is a customer operations platform used by over 9,000 companies including Uber Freight, Navan, and Stripe, backed by Sequoia Capital and Salesforce Ventures, and recognized as a top workplace by multiple publications.
- • Joining this role means being part of a mission-driven team that values empathy, precision, and continuous learning in delivering exceptional service at scale.
- • You will develop deep product expertise, strengthen technical troubleshooting skills, and grow your ability to advocate for customer needs within a fast-growing SaaS environment.
🎯 Requirements
- • 2+ years of proven customer service experience, ideally in SaaS or tech startups
- • Excellent written and verbal communication in English; French is a bonus
- • Tech-savvy and able to explain complex issues simply, with comfort in learning new tools
- • Comfortable working EMEA hours and participating in periodic on-call rotations
- • Highly motivated self-starter who enjoys handling high volume without sacrificing quality
🏖️ Benefits
- • Competitive salary and equity (post-Series D, backed by top-tier VCs)
- • Fully covered private health insurance and paid parental leave
- • Generous paid time off, Winter Break (office closed Christmas to New Year’s), and 75 Euro monthly lifestyle stipend
- • Mental health support via Workplace Options and family planning support with Maven
- • Flexibility to work from home Mondays and Fridays (unless otherwise noted)
Skills & Technologies
Remote
About Front Careers LLC
Front Careers is a recruiting platform that connects U.S. veterans and military spouses with civilian employers. The service translates military experience into civilian job qualifications, matches candidates to openings, and provides career coaching. Employers gain access to pre-screened talent pools, diversity analytics, and onboarding tools designed to ease veteran integration into corporate teams.
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