Customer Support Specialist

Voodoo SAS

Job Overview

Location

Paris

Job Type

Full-time

Full Job Description

📋 Description

• As the first fully dedicated Customer Support Specialist for Voodoo SAS, you will play a pivotal role in establishing and leading customer support efforts for their gaming studio, building an outstanding player support experience that enhances satisfaction and retention in an AI-first environment.
• Day to day, you will develop and implement customer support policies and procedures, resolve player tickets hands-on, analyze feedback for actionable insights, collaborate with QA, data, community, and development teams, create knowledge base resources, manage escalations, and report on support metrics and initiatives.
• You will join Voodoo’s Gaming team, which includes hybrid-casual, casual, and mid-core experts, supporting internal and external studios worldwide in creating hit games while the Live team focuses on driving engagement for existing successful titles.
• In this role, you can learn to lead AI-integrated support operations, deepen your expertise in gaming industry player experience, and grow into a leadership position shaping global support standards for a top mobile publisher with 7 billion downloads and 200M+ active users.

🎯 Requirements

• 3+ years of proven experience in customer support, preferably in gaming, entertainment, or tech-focused environments
• Passionate about gaming and deeply familiar with mobile game players' needs
• Excellent communication and leadership skills with ability to motivate and guide a team
• Experience with customer support software and CRM systems; Zendesk experience is a strong plus
• Experience supporting native English-speaking customers
• Strong problem-solving and analytical thinking skills
• Comfortable using and integrating AI tools into workflows to drive efficiency and quality

🏖️ Benefits

• Best-in-class compensation
• Other benefits according to the country you reside

Skills & Technologies

Hybrid

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Voodoo SAS

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About Voodoo SAS

Voodoo SAS is a French mobile game publisher and developer headquartered in Paris. Founded in 2013, the company creates and distributes free-to-play hyper-casual and hybrid-casual games for iOS and Android, including titles like Helix Jump and Paper.io. Voodoo operates worldwide studios and uses data-driven design to rapidly prototype and scale titles, generating revenue through in-app advertising and purchases.

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