Job Overview
Location
Paris, France
Job Type
Full-time
Category
Customer Support
Date Posted
April 9, 2026
Full Job Description
đź“‹ Description
- • Customer Support Specialist at Prelude, a fast-growing B2B SaaS company redefining user authentication and onboarding with secure, frictionless OTP delivery and fraud prevention.
- • Own end-to-end support for a portfolio of B2B clients (serving B2C end-users), including onboarding new customers, triaging and resolving technical issues, monitoring key accounts for optimization opportunities, and collaborating closely with Sales and Engineering teams.
- • Proactively identify patterns in client feedback, build and maintain support documentation (FAQs, self-serve resources), and surface actionable insights to the product team to improve platform usability and client success.
- • Contribute to shaping scalable support processes and tooling as Prelude expands internationally, with occasional on-call responsibilities (1 week per month) to ensure high-touch, reliable service.
- • Join a mission-driven team backed by leading VCs, operating at strong product-market fit, and building the platform for trust at scale across Europe and into the US market.
- • Develop deep expertise in how clients use Prelude’s authentication platform, understand end-user interactions, and grow into a trusted advisor who helps clients unlock maximum value from the product.
🎯 Requirements
- • A few years of experience in customer support, client success, or technical support, preferably in a B2B SaaS environment.
- • Strong problem-solving skills and curiosity, with the ability to investigate root causes and propose both short-term fixes and long-term improvements.
- • Excellent written and verbal communication skills, capable of adapting messaging for technical and non-technical audiences.
- • Proficiency in English; additional language skills (e.g., French, Spanish) are helpful.
- • Comfortable using support tools and quickly learning new software.
- • Familiarity with reading basic API logs or interpreting technical error messages.
- • Experience with tools like Metabase, Retool, or ClickHouse is a plus, along with interest in leveraging AI or automation to enhance support efficiency.
🏖️ Benefits
- • Opportunity to work with a high-growth, VC-backed startup that has achieved strong product-market fit and is expanding into the US market.
- • High-touch, impactful role where you directly influence client success and product evolution through feedback and insights.
- • Collaborative, cross-functional environment working closely with Sales, Engineering, and leadership (including access to co-founder and CEO).
- • Clear path to grow into a trusted advisor role, deepening technical and business acumen in authentication, fraud prevention, and user onboarding.
- • Flexible, purpose-driven culture focused on building trust at scale for global businesses.
- • Exposure to modern tooling and opportunities to contribute to process improvement and automation initiatives.
Skills & Technologies
About Prelude
Prelude offers a robust OTP and SMS verification API designed to empower developers with essential phone verification capabilities. This platform allows businesses to send verification messages globally, ensuring top deliverability, competitive pricing, and a spam-free experience. Serving a diverse clientele across Fintech, Consumer Apps, Dating & Social, Mobility, and B2B Software sectors, Prelude provides an optimal combination of delivery success and cost-efficiency crucial for scaling operations. The API is lauded for its ease of use, comprehensive dashboard, and detailed reporting, earning the trust of notable clients like BeReal, Locket, Feels, and Bitstack who value its professional service and aggregated best traffic.
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