Job Overview
Location
Latin America | Remote
Job Type
Full-time
Category
Product Management
Date Posted
July 2, 2026
Full Job Description
đź“‹ Description
- • Serve as the frontline of the Customer Experience team for a B2B client base, managing inquiries related to orders, deliveries, billing, and account management via email, live chat, and support tickets.
- • Perform accurate order entry, modifications, and account updates using Shopify and internal systems, ensuring all client-specific delivery preferences and account details are correctly maintained.
- • Process remakes, replacements, and credit requests in alignment with established SLAs, while maintaining meticulous documentation for audit and resolution tracking.
- • Investigate and resolve issues related to missing, damaged, incorrect, or delayed deliveries by coordinating directly with Logistics, Fulfillment, and Operations teams to ensure timely client resolution.
- • Monitor active orders proactively and communicate updates to clients during delays, disruptions, or operational incidents to maintain transparency and trust.
- • Manage high-volume inbound support channels including email, live chat, and ticketing systems, prioritizing cases based on business impact, urgency, and service level commitments.
- • Maintain accurate and up-to-date customer records, including contact information, delivery schedules, account preferences, and historical interaction logs.
- • Support onboarding of new business clients by verifying account details, setting up systems access, and ensuring alignment with operational requirements.
- • Escalate complex or high-risk operational issues with complete context, including order history, shipment data, and client communication logs, to internal stakeholders for swift resolution.
- • Follow up on escalated cases to ensure resolution is completed and clients are appropriately informed, minimizing repeat issues and service failures.
- • Deliver professional, empathetic, and solution-oriented written communication using approved SOPs, templates, macros, and knowledge base resources.
- • Identify recurring customer issues, operational trends, and process gaps, and recommend improvements to internal workflows, documentation, and tooling.
- • Participate in testing and refining new operational processes, tools, and customer support systems to enhance efficiency and client satisfaction.
- • Maintain strict accuracy and attention to detail when handling client data, order modifications, and financial adjustments to prevent service disruptions.
- • Work independently in a remote environment while demonstrating strong ownership, accountability, and time management skills across multiple concurrent priorities.
- • Build and sustain strong relationships with business clients by understanding their unique operational needs and anticipating potential service challenges before they arise.
- • Utilize Google Workspace, Slack, Microsoft Office, and other business communication tools to collaborate effectively with cross-functional teams and maintain seamless client communication.
- • Contribute to knowledge management by updating internal documentation based on real-time customer interactions and emerging operational patterns.
🎯 Requirements
- • 3+ years of experience in Customer Support, Client Services, Customer Success, Account Support, or similar customer-facing roles
- • Experience managing high-volume support inboxes while maintaining exceptional attention to detail
- • Live chat support experience is required
- • Strong written and verbal English communication skills
- • Experience supporting business clients or complex customer accounts is preferred
- • Experience using Shopify or similar order management systems is preferred
🏖️ Benefits
- • Full-time remote position with 40 hours per week
- • Opportunity to work with a fast-growing company delivering meal solutions to corporate, healthcare, education, and residential clients
- • Collaborative environment focused on operational excellence and customer experience
- • Direct impact on client retention and service reliability through accurate, timely support
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Global Talent Co.
Global Talent Co. is a Singapore-based recruitment and talent acquisition company that connects employers across Asia-Pacific with mid- to senior-level professionals. Founded in 2020, it operates a distributed model combining local market knowledge with technology-driven sourcing, screening and matching. Services include retained and contingency search, interim management, and talent advisory across finance, technology, consumer, healthcare and industrial sectors. The firm serves multinational corporations, growth-stage companies and private equity portfolio businesses, emphasizing speed, cultural fit and long-term performance outcomes.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
Kitman Labs Limited
16 days ago
3 months ago
Iron Mountain Incorporated
1 month ago
Wealth Enhancement Group, LLC
2 months ago