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This position was posted on April 4, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
United States
Job Type
Full-time
Category
Customer Support
Date Posted
April 4, 2026
Full Job Description
đź“‹ Description
- • As a Customer Support Specialist I at Squire Technologies, you will be the frontline advocate for barbers and shop owners using our platform, ensuring they receive timely, empathetic, and effective support to run their businesses smoothly.
- • Day to day, you will respond to customer inquiries via email, chat, and phone, troubleshoot technical issues with the Squire app and web platform, guide users through features like booking, payments, and staff management, and escalate complex cases to appropriate teams while maintaining high satisfaction scores.
- • You will join a mission-driven team passionate about empowering small business owners in the grooming industry, working within a fast-growing startup that values innovation, inclusivity, and real-world impact for barbershops across the globe.
- • In this role, you will develop deep expertise in SaaS customer support, sharpen your communication and problem-solving skills, gain exposure to business operations tools, and grow into a trusted advisor who helps entrepreneurs succeed—potentially advancing into senior support, team lead, or product-adjacent roles.
🎯 Requirements
- • Experience in customer service, technical support, or a client-facing role, preferably in a SaaS or tech environment
- • Strong communication skills with the ability to explain technical concepts clearly and empathetically to non-technical users
- • Proficiency with CRM tools, ticketing systems (e.g., Zendesk, Freshdesk), and basic troubleshooting of software applications
- • Ability to multitask, prioritize effectively, and remain calm under pressure while managing multiple customer inquiries
🏖️ Benefits
- • Competitive salary with performance-based incentives
- • Comprehensive health, dental, and vision insurance plans
- • Flexible remote work options with opportunities for occasional in-person collaboration
- • Professional development stipend and access to learning resources for career growth
Skills & Technologies
About Squire Technologies, Inc.
Squire Technologies provides a cloud-based business management platform for barbershops and men’s grooming salons. The software handles appointment scheduling, point-of-sale, customer data, employee management, payroll, inventory, and marketing analytics. It also offers a consumer-facing mobile app that lets clients discover shops, book services, and pay digitally. The company serves independent barbers, multi-chair shops, and franchise networks across North America, integrating payments and financing to streamline operations and increase revenue.
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