Customer Support Specialist (Night Shift)

📋 Description

• • Handle customer inquiries across support channels
• • Resolve issues quickly and accurately
• • Contribute to a seamless overall customer journey
• • Build and maintain support automations
• • Collaborate closely with the development team on technical or complex cases
• • Document feedback and escalate issues as needed
• • We've built something people care about. Now we need to make it great.
• • Why Sintra?
• • 50,000+ small business owners use Sintra every day. Not because it's another SaaS tool — but because our AI helpers actually feel like teammates. They reply to customers, post on social media, analyze data, and much more. For someone running a business alone, this is the first time they've had help that actually helps.
• • Who we're looking for:
• • At least 1 year of experience in customer service, ideally in B2B SaaS or consumer products.
• • Ability to work night shifts (01:00 AM to 09:00 AM) on a shift-based schedule.
• • Proficiency in English at a professional (or ideally bilingual or native) level.
• • Experience in building automations and workflows would be an advantage.
• • High energy, proactive mindset, and a readiness to assist.
• • Salary range: €2,200-2,600/month gross, depending on experience.
• • Benefits
• • Equity package: share in the company’s long-term success through an equity plan that rewards your impact and commitment.
• • Flexible working model: enjoy a flexible approach to work that supports a healthy balance between your professional and personal life.
• • Private health insurance: comprehensive private health coverage to support your well-being.
• • Workout sessions with a personal trainer: access guided workout sessions with a personal trainer to help you stay active, healthy, and motivated.
• • Daily office-provided lunch: fresh, complimentary lunch provided in the office every workday to keep you energized and focused.
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