Customer Support Specialist (Overnight Shift)

Abridge AI, Inc.

Job Overview

Location

Remote - Tier 1

Job Type

Full-time

Full Job Description

📋 Description

• As a Customer Support Specialist (Overnight Shift) at Abridge AI, Inc., you will play a key role in delivering exceptional customer experiences for both enterprise and individual users of our AI-powered healthcare platform, ensuring timely and accurate support that aligns with our mission to power deeper understanding in healthcare.
• Day to day, you will delight users by troubleshooting problems and answering questions via CRM tools, provide user feedback to product and operational teams to improve the user experience, and navigate complex issues with curiosity and precision while maintaining detailed records for data analysis.
• You will join a growing, mission-driven team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers across San Francisco, New York, and Pittsburgh, working remotely to support Abridge’s enterprise-grade technology that transforms patient-clinician conversations into structured clinical notes with deep EMR integrations.
• In this role, you will develop expertise in healthcare technology support, strengthen your communication and problem-solving skills in a fast-paced startup environment, and contribute directly to scaling a world-class support function while growing professionally alongside a team committed to empathy, ownership, and impact.

🎯 Requirements

• 2+ year track record as Tier 1 or Lead in a Customer Service Support role, ideally in a technology support focused team
• Great spoken/written communication skills and ability to explain technical troubleshooting in easy to understand manner
• Extremely organized with ability to manage multiple priorities while maintaining attention to detail and quality
• Ability to work with speed and be results driven in a fast-paced environment
• Excellent computer skills and comfort with technology
• Willingness to work weekends or evenings as needed to support the mission

🏖️ Benefits

• Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
• Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families
• Generous HSA Contribution: Monthly contributions to HSA if you choose a High Deductible Health Plan
• Paid Parental Leave: Generous paid parental leave for all full-time employees
• 401(k) Matching: Contribution matching to help invest in your future
• Personal Device Allowance: Tax free funds for personal device usage

Skills & Technologies

Remote

Degree Required

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Abridge AI, Inc.

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About Abridge AI, Inc.

Abridge AI provides AI-powered clinical documentation solutions that automatically generate structured notes from patient-clinic conversations. The platform captures, transcribes, and summarizes encounters in real time, integrating with Epic and other EHR systems to reduce clinician administrative burden and improve documentation accuracy.

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