Customer Support Specialist - PawChamp

📋 Description

• • Join Skelar AS, a dynamic Ukrainian venture builder renowned for cultivating international tech businesses that achieve global market success. We are dedicated to assembling strong teams and empowering them to conquer international markets. Skelar AS currently manages a diverse portfolio of over a dozen businesses spanning various sectors, including EdTech and marketplaces. Our ventures have consistently been recognized in top startup and product company rankings within Ukraine, achieved prominent positions in the App Store, and developed platforms utilized by millions worldwide. Our success stories have garnered attention from leading global media outlets such as TechCrunch and Wired.
• • We are seeking a highly motivated and compassionate Customer Support Specialist with a specialization in Pet Care to become an integral part of our growing team. In this pivotal role, you will be instrumental in shaping and delivering an exceptional customer experience for users of our innovative pet care products and services. Your primary focus will be on providing expert guidance and support, ensuring our customers feel confident and empowered in their journey with their beloved pets.
• • As a Customer Support Specialist, your core responsibilities will encompass providing comprehensive consultations to users regarding dog training, behavior, and general care. This support will be delivered primarily through chat and email channels, ensuring timely and effective communication. You will be expected to offer personalized and prompt assistance, adeptly resolving user inquiries and addressing any concerns they may have.
• • A key aspect of your role will involve educating clients on the full spectrum of our product's capabilities. You will actively guide users, motivating them to engage with and leverage the rich content available on our platform, thereby maximizing their benefit and satisfaction. Furthermore, you will play a crucial role in the continuous improvement of our products and services by diligently collecting and relaying customer feedback to the relevant product and development teams.
• • This position demands a deep understanding of customer needs and an unwavering commitment to helping them achieve their pet care goals. You will need to demonstrate strong empathy and possess exceptional communication skills to effectively connect with and support our diverse clientele. The ability to adapt to a flexible work schedule, including up to six night shifts per month, is essential. Proficiency in typing English at a speed of at least 30-40 words per minute is required, alongside advanced computer literacy and software navigation skills.
• • A genuine interest in canine behavior, training methodologies, and a profound love for animals are fundamental to success in this role. You will be the voice of our brand, embodying our commitment to animal welfare and customer satisfaction. This role offers a unique opportunity to combine your passion for pets with a career in a thriving tech environment, contributing directly to the success of innovative products that enhance the lives of pets and their owners.
• • Skelar AS is more than just a venture builder; we are a community dedicated to fostering growth, innovation, and positive impact. We support a charitable foundation, SKELAR Foundation, initiated by our employees, which funds projects aimed at overcoming the consequences of war and rebuilding Ukraine. We believe in creating an environment where individuals can achieve self-realization and build successful companies – what we call 'the next big everything'. We are committed to expanding our tech businesses, conquering global markets, and contributing to Ukraine's victory. Our internal structure includes eight SKELAR Platform teams providing comprehensive support from recruitment to legal matters, a vibrant community of experienced founders, and professional clubs for marketing, development, finance, and recruiting. We invest in continuous learning through training, courses, and conference attendance, and provide medical insurance. Join us in building 'the next big everything'!