Job Overview
Location
Global, Remote
Job Type
Full-time
Category
Customer Support
Date Posted
June 4, 2026
Full Job Description
đź“‹ Description
- • Provide expert customer support to pet owners via chat and email, offering guidance on dog training, behavior, and care based on company product features and resources;
- • Deliver personalized, timely responses to customer inquiries to ensure high satisfaction and retention;
- • Educate users on platform content and features to encourage active engagement and maximize product value;
- • Collect and document customer feedback to inform product improvements and service enhancements;
- • Maintain high standards of communication with empathy, clarity, and professionalism in all customer interactions;
- • Work within a shift-based schedule that includes up to six night shifts per month to support global customer needs;
- • Achieve a minimum typing speed of 30–40 words per minute in English to ensure efficient response times;
- • Utilize computer systems and software tools to manage customer tickets, track interactions, and update records accurately;
- • Demonstrate deep understanding of canine behavior, psychology, and training methods to provide credible, informed advice;
- • Foster positive customer relationships by showing genuine care for pet owners and their animals;
- • Adapt quickly to constructive feedback and continuously improve service delivery based on performance metrics and team input;
- • Maintain a strong interest in dog care and training, with a personal passion for animals as a foundational trait;
- • Collaborate with internal teams to relay customer insights and contribute to a customer-centric product culture;
- • Ensure all communications are conducted in English at an Upper Intermediate (B2+) level or higher;
- • Operate independently in a fully remote environment while meeting performance expectations and team goals.
🎯 Requirements
- • Upper Intermediate English (B2+) proficiency
- • Veterinary education or experience working with animals, including understanding of canine behavior and psychology
- • Ability to work flexible shifts, including up to six night shifts per month
- • Minimum typing speed of 30–40 words per minute in English
- • Proficient computer and software skills
- • Passion for dogs and animal care
🏖️ Benefits
- • Compensation for external courses and access to internal training programs and language courses
- • Paid sick leave and 20 days of annual vacation
- • Medical insurance after probation period
- • Free access to company products
- • Fully remote work arrangement
- • Flexible scheduling with shift options
Skills & Technologies
About Skelar AS
Skelar provides cloud-based ERP and MES software for manufacturing companies, focusing on production planning, inventory control, quality management, and shop-floor data capture. The platform integrates with machines, sensors, accounting, and e-commerce systems to give real-time visibility into orders, materials, capacity, and costs. Targeting small to mid-sized factories in Europe, Skelar offers low-code customization, mobile apps, and open APIs. Founded in 2018 in Oslo, the company serves discrete manufacturers seeking to digitize operations without large consulting projects.
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