Job Overview
Location
Santiago, Chile
Job Type
Full-time
Category
Customer Support
Date Posted
April 9, 2026
Full Job Description
đź“‹ Description
- • Customer Support Specialist at Front Careers LLC in Santiago, Chile, responsible for being the voice of Front and ensuring customer success by handling inquiries across support channels and maintaining high satisfaction.
- • Day-to-day tasks include managing support queues via email and live chat, resolving customer issues, becoming an expert on Front’s product, debugging and testing features, reporting findings to product and engineering teams, and identifying recurring customer challenges to drive product and process improvements.
- • Front is a customer operations platform serving over 9,000 B2B companies like Uber Freight, Navan, and Stripe, backed by Sequoia Capital and Salesforce Ventures, recognized as a top workplace by Great Place to Work, Built In, USA Today, Y Combinator, Fortune, Inc., and Forbes.
- • The role offers opportunity to develop deep product expertise, technical troubleshooting skills, cross-functional collaboration with product and engineering, and impact on customer experience and product evolution in a fast-growing SaaS environment.
Skills & Technologies
Onsite
About Front Careers LLC
Front Careers is a recruiting platform that connects U.S. veterans and military spouses with civilian employers. The service translates military experience into civilian job qualifications, matches candidates to openings, and provides career coaching. Employers gain access to pre-screened talent pools, diversity analytics, and onboarding tools designed to ease veteran integration into corporate teams.
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