Job Overview
Location
Remote - US
Job Type
Full-time
Category
Customer Support
Date Posted
May 27, 2026
Full Job Description
đź“‹ Description
- • As a Customer Technical Support Specialist at Fullsteam Operations, LLC, you will serve as the front line of customer engagement, owning technical issues from start to finish and ensuring seamless user experiences for small and medium-sized businesses using their vertical software and embedded payments technology.
- • Day to day, you will respond to user inquiries via email, phone, and remote support tools; troubleshoot and resolve software and hardware-related issues; collaborate with cross-functional teams to escalate and follow through on complex problems; create and maintain technical documentation; perform QA testing and bug reporting; contribute user feedback for product improvement; provide training sessions; monitor system health; and offer remote desktop assistance when needed.
- • Fullsteam is a leading provider of vertical software and embedded payments technology with over 1,900 employees, dedicated to helping businesses flourish by delivering seamless customer experiences. The company values growth, excellence, and client success, fostering an inclusive workplace that empowers innovation and trust.
- • In this role, you will develop deep technical expertise in software support, strengthen your problem-solving and communication skills, gain experience with ticketing systems and remote tools, contribute to product improvement through user feedback, and build a foundation for growth in technical support or related engineering paths within a dynamic, mission-driven organization.
🎯 Requirements
- • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
- • Proven experience as a Software Support Engineer or in a similar technical support role
- • Strong problem-solving, critical thinking, time management, and decision-making skills with a logical approach to identifying and resolving technical issues
- • Proficiency in various operating systems (Windows, macOS, Linux) and a deep understanding of software architecture and networking concepts
- • Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users
- • Prior experience with Structure Query Language and Microsoft SQL databases
🏖️ Benefits
- • Opportunity to work remotely within the United States
- • Inclusive workplace that values diversity of thought, experience, and background
- • Chance to contribute to product improvement through user feedback and insights
- • Exposure to cross-functional collaboration with development and product teams
- • Experience with monitoring tools, ticketing systems, and remote support technologies
- • Equal Opportunity/Affirmative Action employer committed to fair consideration for all qualified applicants
Skills & Technologies
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About Fullsteam Operations, LLC
Fullsteam Operations, LLC is a North American supply-chain and logistics technology company headquartered in Birmingham, Alabama. It builds cloud-based software and payments platforms that unify freight audit, carrier management, shipment visibility, and fuel tax reporting for shippers, carriers, and fuel merchants. Operating under brands such as Propel, Axiom, and Diesel, Fullsteam processes billions of dollars in transportation-related payments annually, helping customers reduce costs, automate compliance, and optimize fleet operations across the United States, Canada, and Mexico.
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