Customer Technical Support Specialist - REMOTE - 2nd Shift

📋 Description

• • Provide technical support to customers via telephone, email, and video conference for hardware, software, assay, and training-related inquiries from Beckman Coulter’s existing customer base in a 24/7 support environment.
• • Independently resolve complex and routine technical issues while mentoring and providing peer assistance for routine troubleshooting.
• • Distinguish between hardware, reagent, and software issues to accurately diagnose and resolve customer problems over the phone or by dispatching the appropriate resource.
• • Report to the Hematology & Urinalysis Supervisor as part of the Customer Technical Support Organization (CTSO) based in Miami, Florida, working fully remotely during 2nd shift hours (10:00 AM–6:30 PM PT).
• • Requires an associate, vocational, or equivalent degree in biology, clinical lab science, biomedical engineering, electrical engineering, or chemistry.
• • Minimum 3 years of lab or field experience required.
• • Ability to clearly articulate and provide direction over the phone or via email.
• • Preferred qualifications include prior troubleshooting experience on electromechanical instrumentation, experience in a medical technology call center or medical laboratory, and background in a customer service environment.
• • Contribute to a culture of belonging and continuous improvement at Danaher, helping turn ideas into tangible impact in life sciences and diagnostics.
• • Support Beckman Coulter’s mission to improve patient health through diagnostic solutions used in hospitals, reference labs, research facilities, and physician offices worldwide—impacting over 1.2 billion patients and 3 million clinicians annually.
• • Operate within Danaher’s Business System, which enables innovation, efficiency, clinical confidence, and accelerated intelligence in healthcare delivery.
• • Eligible for remote work arrangement; perform duties from home with flexibility and support from the interview team.
• • Hourly compensation range: $26.00–$33.00 per hour (in good faith, subject to future modification).
• • Eligible for bonus/incentive pay and comprehensive benefits including paid time off, medical/dental/vision insurance, and 401(k) plans.
• • Danaher Corporation is committed to equal opportunity and compliance with federal and state disability laws, providing reasonable accommodations as needed.