Job Overview
Location
Remote, Canada
Job Type
Full-time
Category
Customer Support
Date Posted
July 2, 2026
Full Job Description
đź“‹ Description
- • Provide thoughtful, personalized patient support through chat and email as the primary point of contact for Felix Health customers
- • Resolve patient inquiries independently by navigating internal systems, accessing clinical and logistical information, and delivering accurate, timely responses without unnecessary escalations
- • Collaborate with pharmacy, medical, and logistics teams to ensure seamless patient care across the end-to-end healthcare journey
- • Drive conversion in the patient onboarding process by clearly explaining pricing, treatment protocols, and product usage to address patient concerns and reduce friction
- • Serve as the patient advocate by capturing feedback, identifying recurring issues, and sharing actionable insights with product, clinical, and operations teams to improve service design
- • Spot patterns in patient communication to flag systemic gaps in processes, documentation, or support workflows and propose solutions for continuous improvement
- • Maintain high standards of communication by writing clearly, concisely, and empathetically—breaking down complex medical and logistical information into simple, understandable language
- • Work autonomously with minimal supervision, making confident decisions based on available information and taking initiative to solve problems before they escalate
- • Utilize AI tools meaningfully to enhance efficiency—shaping outputs, building custom workflows, and applying AI beyond basic prompts to improve response quality and speed
- • Maintain availability during scheduled shifts: Wednesday through Sunday, 4:00 PM to 12:00 AM ET
- • Contribute to a mission-driven culture focused on making healthcare more accessible, enjoyable, and human-centered for all Canadians
- • Participate in a remote-first environment with full integration into a high-performing, collaborative team
- • Engage in professional development opportunities alongside founders and senior leadership to grow within a fast-moving, early-stage health technology company
🎯 Requirements
- • Experience in a customer-facing role
- • Demonstrated use of AI tools to shape outputs, build workflows, and apply them beyond basic use cases
- • Weekend availability (Wednesday - Sunday)
🏖️ Benefits
- • Full medical, dental and vision benefits
- • Maternity/paternity policy
- • 3 weeks' vacation
- • Competitive compensation
- • Stock option grant
- • Remote first, work from anywhere in Canada
- • Incredible culture powered by a highly collaborative and high-performing team
- • Large impact at an early-stage technology company
- • Professional development opportunities, working closely with founders and the senior leadership team
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Felix Health Inc.
Felix Health Inc. is a Canadian telehealth company offering prescription and non-prescription health products and services online. Patients complete digital consultations with licensed clinicians for conditions such as erectile dysfunction, hair loss, birth control, acne, and other chronic or lifestyle health issues. The company then arranges pharmacy fulfillment and discreet home delivery across Canada. Founded in 2019 and headquartered in Toronto, Felix operates under applicable provincial regulations and aims to improve access to care while maintaining clinical oversight and continuity. Services are paid for by patients or their private insurers.
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