Job Overview
Location
Germany
Job Type
Full-time
Category
Data Science
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • Design, build, and maintain internal customer support tooling and customer self-service solutions to enhance support efficiency and customer experience.
- • Own and improve Zendesk configurations, workflows, automations, and integrations to streamline support operations and reduce manual effort.
- • Build scalable integrations between support systems, product services, analytics platforms, and CRMs to enable seamless data flow and operational visibility.
- • Partner closely with Customer Support teams to identify operational bottlenecks and deliver targeted technical solutions that reduce friction for both agents and customers.
- • Improve system reliability, observability, and operational excellence through monitoring, alerting, testing, and comprehensive documentation of support tooling.
- • Leverage AI-assisted development tools such as Cursor, GitHub Copilot, or Claude Code to accelerate engineering workflows and improve code quality and productivity.
- • Mentor fellow engineers by providing technical guidance, conducting design reviews, and promoting engineering best practices across the support tooling domain.
- • Drive technical direction for support tooling initiatives with autonomy, balancing immediate operational needs with long-term system scalability and maintainability.
- • Translate customer and support team feedback into actionable engineering priorities that directly impact support quality, resolution time, and customer satisfaction metrics.
- • Collaborate with Product Managers and Engineering teams to align support tooling roadmap with broader product and business goals.
- • Ensure all internal tooling adheres to security, privacy, and data governance standards while maintaining high availability and performance under load.
- • Contribute to the continuous improvement of CI/CD pipelines and Infrastructure as Code practices using tools like Terraform to automate deployment and configuration management.
- • Use data-driven insights from analytics platforms to inform decisions on automation opportunities, feature prioritization, and system optimization.
- • Maintain a customer-centric mindset in all engineering decisions, ensuring that tooling improvements enhance the experience for both internal support agents and external customers.
🎯 Requirements
- • 8+ years of professional software engineering experience, including senior or lead-level responsibilities
- • Strong full-stack engineering skills with modern frontend technologies (React/TypeScript or similar) and backend systems (Node.js, Kotlin, Java, Python, or Go)
- • Experience owning production systems end-to-end, including operational concerns and system reliability
- • Familiarity with cloud infrastructure, CI/CD pipelines, and Infrastructure as Code tools such as Terraform
- • Experience working with APIs, integrations, observability tooling, and data-driven decision-making
- • Curiosity and enthusiasm for AI-assisted development tools like Cursor, GitHub Copilot, or Claude Code
🏖️ Benefits
- • Annual compensation reviews to ensure fair reward
- • Remote office set-up bonus to enhance workspace
- • Employee assistance program offering resources and counseling
- • Up to three free Jimdo websites for personal or professional projects that you keep forever
- • Company-wide access to LinkedIn Learning, Hack Weeks, Deep Work Thursdays, and technical eLearning platforms
- • Fully remote work setup with flexibility in working hours and focus on results over hours logged
Skills & Technologies
About Jimdo GmbH
Jimdo GmbH is a German technology company founded in 2007 that provides a website builder and online store platform. It enables small businesses, freelancers, and individuals to create websites, blogs, and e-commerce sites without coding skills. The service offers drag-and-drop editors, customizable templates, SEO tools, and hosting. Jimdo operates on freemium pricing, with paid plans adding custom domains, advanced design options, and e-commerce features. The company is headquartered in Hamburg, Germany, and serves millions of users across Europe and globally, focusing on simplicity and accessibility for non-technical users.
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