Job Overview
Location
New Kensington (Monroeville/Pittsburgh Area)
Job Type
Full-time
Category
Product Management
Date Posted
June 4, 2026
Full Job Description
đź“‹ Description
- • Lead, mentor, and schedule a team of 8 Data Center Technicians to ensure 24/7 availability, security, and efficiency of the data center environment.
- • Conduct regular 1:1s, performance reviews, and skill-gap assessments to maintain technical excellence and prepare the team for evolving technologies such as liquid cooling and AI-optimized racking.
- • Oversee the Inventory/RMA Specialist to ensure lean hardware replacement cycles and minimal downtime for "dead on arrival" (DOA) equipment processing.
- • Manage the installation, cabling, and decommissioning of server, storage, and networking hardware within the data center.
- • Serve as the primary escalation point for data center incidents, coordinating emergency repairs and leading root cause analysis (RCA) to prevent recurrence.
- • Monitor power, cooling, and space utilization to support capacity planning and partner with the Director to forecast future growth and avoid stranded capacity.
- • Supervise third-party contractors including HVAC, Electrical, and Security vendors to ensure maintenance is performed without operational disruption.
- • Maintain 100% accuracy in the DCIM (Data Center Infrastructure Management) database for all hardware assets and infrastructure records.
- • Enforce strict physical security protocols and OSHA safety standards across all data center operations.
- • Lead the facility through SOC2, ISO, or HIPAA compliance audits by maintaining pristine documentation, procedural logs, and audit-ready records.
- • Ensure all data center operations align with company standards for excellence, collaboration, and impact while supporting business objectives.
- • Work closely with cross-functional partners to enable seamless, secure, reliable, and resilient AI compute at scale.
- • Utilize ticketing and incident tracking systems such as PagerDuty, ServiceNow, or Jira to manage and resolve operational issues efficiently.
- • Apply hands-on experience with monitoring and observability platforms like Grafana, Prometheus, or equivalent tools to track infrastructure health and performance.
- • Maintain compliance with all regulatory and internal operational standards through consistent documentation and procedural adherence.
🎯 Requirements
- • 5+ years in data center operations, with at least 2 years in a formal leadership or supervisory role.
- • Demonstrated experience supporting 24/7 customer-facing operations, including shift scheduling and on-call management.
- • Hands-on experience with monitoring and observability platforms (e.g. Grafana, Prometheus, or similar).
- • Proven ability to hire, train, and lead technical operations teams.
- • Excellent written and verbal communication skills, particularly in high-pressure incident scenarios.
- • Experience with ticketing and incident tracking systems (e.g., PagerDuty, ServiceNow, Jira, or equivalent).
🏖️ Benefits
- • Stock Options
- • 100% paid Medical, Dental, and Vision insurance for Employees
- • Company Health Savings Account Contributions
- • 100% paid Short Term and Long Term Disability Insurance for Employees
- • Life and Voluntary Supplemental Insurance Options
- • Flexible PTO
Skills & Technologies
About TensorWave, Inc.
TensorWave develops and operates an AI accelerator cloud built on AMD Instinct GPUs, targeting large-scale model training and inference. The platform offers on-demand and reserved compute with high-bandwidth memory, InfiniBand networking, and container orchestration, delivered through a web console and API. Designed for generative AI, LLM fine-tuning, and HPC workloads, the service emphasizes AMD performance at competitive pricing, supported by 24/7 operations teams. Based in Las Vegas, Nevada, the company serves hyperscalers, research labs, and enterprises needing GPU capacity beyond NVIDIA ecosystems.
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