Deal Operations

Sword Health, Inc.

Job Overview

Location

Porto

Job Type

Full-time

Full Job Description

📋 Description

• Lead the end-to-end execution of enterprise deals, managing the commercial lifecycle from initial proposal and RFP response through agreement-in-principle to final contract signature.
• Serve as the central point of coordination between Sales, Legal, Finance, and Security teams to ensure seamless deal progression and alignment on terms, pricing, compliance, and risk.
• Structure and negotiate complex commercial agreements that balance speed with control, protecting gross margin while accelerating deal velocity.
• Develop and refine winning proposal templates and response frameworks tailored to enterprise clients across healthcare payers, self-insured employers, and national health systems.
• Own the configuration and accuracy of quote generation tools within Salesforce, ensuring pricing models, discount structures, and product bundles are correctly applied and compliant.
• Identify inefficiencies in current deal workflows and drive operational improvements by embedding standardized deal structures into CRM systems and automating manual processes.
• Collaborate with Legal to review and redline contracts, ensuring alignment with company policies, clinical compliance standards, and intellectual property protections from Sword’s 44+ patents.
• Maintain rigorous deal governance by tracking key milestones, approvals, and dependencies to prevent delays and ensure timely closures.
• Partner with Finance to validate pricing integrity, revenue recognition assumptions, and contract terms that impact billing and forecasting accuracy.
• Work closely with Security teams to address enterprise client requirements around data privacy, HIPAA compliance, and system security protocols during the contracting phase.
• Build and maintain a scalable operational infrastructure that enables a lean commercial team to support high-volume enterprise deal activity across three continents.
• Act as a trusted advisor to Sales leadership by providing data-driven insights on deal trends, win/loss patterns, and contractual risks to inform strategy and forecasting.
• Document and institutionalize best practices for deal execution, creating playbooks and training materials to onboard new team members and standardize cross-functional processes.
• Monitor and report on key performance metrics related to deal cycle time, contract turnaround, and compliance adherence to continuously optimize the deal operations function.
• Represent Deal Operations in cross-functional initiatives aimed at improving commercial efficiency, including system upgrades, policy updates, and process automation projects.

🎯 Requirements

• Proven experience managing complex enterprise deal cycles in a high-growth SaaS or healthcare technology company
• Deep familiarity with CRM systems (Salesforce preferred) and experience configuring quotes, pricing models, and contract workflows
• Strong understanding of commercial contracting, legal compliance, and financial controls in B2B enterprise sales
• Demonstrated ability to lead cross-functional initiatives and influence stakeholders without direct authority
• Excellent written and verbal communication skills with experience drafting and negotiating complex proposals and contracts
• Analytical mindset with a track record of identifying operational inefficiencies and implementing scalable process improvements

🏖️ Benefits

• Competitive compensation package with performance-based incentives
• Comprehensive health, dental, and vision insurance coverage
• Generous paid time off and flexible work arrangements
• Professional development stipend for courses, certifications, and conferences

Skills & Technologies

Onsite

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Sword Health, Inc.

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About Sword Health, Inc.

Sword Health is a digital musculoskeletal care company that delivers virtual physical therapy and behavioral health programs through AI-guided technology and clinical specialists. The platform pairs members with licensed physical therapists and health coaches to treat back, joint, neck, and muscle pain without surgery or opioids. Combining motion-tracking sensors, mobile apps, and personalized care plans, it serves employers, health plans, and individuals across the United States and Europe. Founded in 2015, the company aims to reduce costs, improve outcomes, and expand access to evidence-based rehabilitation and chronic pain management at scale.

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