Job Overview
Location
San Antonio Home Office I
Job Type
Full-time
Category
Data Science
Date Posted
May 2, 2026
Full Job Description
📋 Description
- • As a Decision Science Analyst Senior – Fraud at USAA, you will translate operational fraud data into member experience insights by linking transaction activity, declines, and verification outcomes to complaint themes and contact center call drivers, directly impacting member trust and fraud risk balance.
- • Day to day, you will apply advanced analytical techniques to solve medium to large-scale business problems, integrate and transform disparate data sources, develop insight-to-action recommendations, create visualizations for non-technical audiences, and present findings to influence management and drive strategic decisions.
- • You will join a mission-driven team at USAA, a company dedicated to serving the military community with core values of honesty, integrity, loyalty, and service, where your work supports financial security for members through data-informed improvements in fraud operations.
- • In this role, you will deepen your expertise in fraud and customer journey analytics, gain experience influencing executive leadership with data-driven strategies, and develop proficiency in emerging analytics tools and techniques while contributing to process improvements that reduce member friction and escalations.
🎯 Requirements
- • Bachelor’s degree in a quantitative analytics field (e.g., Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data Science) or equivalent experience (6 years of data & analytics experience or 4 years plus 2 years of relevant functional business experience).
- • Advanced skills in mathematical and statistical techniques for fact-based decision-making, with proficiency in SQL, SAS, BI tools, or similar analysis software for data querying, visualization, and procedure development.
- • Experience identifying and integrating quality data sources, performing exploratory data analysis, applying data hygiene techniques, and documenting assumptions and methodology for peer review and compliance.
- • Familiarity with emerging data sets and trends (e.g., Cloud, Python, Neural Networks, IoT, streaming/NRT data) and a commitment to ongoing learning through formal or informal education.
🏖️ Benefits
- • Comprehensive medical, dental, and vision plans to support physical wellness.
- • 401(k) and pension plans for long-term financial security.
- • Paid time off program including paid holidays and 16 paid volunteer hours per year.
- • Access to wellness programs, career path planning, and continuing education resources to support professional and emotional well-being.
Skills & Technologies
About United Services Automobile Association
United Services Automobile Association is a Fortune 500 financial services group headquartered in San Antonio, Texas, founded in 1922 by Army officers to insure each other’s vehicles. Today it provides banking, insurance, investment, and retirement products to current and former members of the U.S. military and their families. The member-owned reciprocal inter-insurance exchange operates under charters in Texas and serves over 13 million members worldwide. The association maintains strict eligibility rules tied to military service and is consistently ranked among the top U.S. insurers and banks for customer satisfaction and financial strength.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
