Job Overview
Location
Remote US CO
Job Type
Full-time
Category
Operations
Date Posted
May 5, 2026
Full Job Description
đź“‹ Description
- • The Dedicated Operations Technical Account Manager (DO-TAM) role at Red Hat is a critical onsite position supporting a key government customer in Colorado Springs, CO, focused on ensuring the stability, performance, and strategic evolution of Red Hat Enterprise Linux (RHEL) environments in secure, mission-critical settings.
- • Day-to-day responsibilities include hands-on administration of RHEL systems, performing patching, upgrades, performance tuning, and troubleshooting; conducting system health checks and capacity planning; managing support cases; advising on lifecycle management; and serving as the primary technical liaison between the customer and Red Hat engineering, product, and support teams.
- • The role operates within Red Hat’s North American Public Sector Customer Success team, which partners with government and defense organizations to deliver tailored open source solutions that meet stringent security and operational requirements.
- • In this position, you will deepen your expertise in enterprise Linux operations within high-assurance environments, develop strategic advisory skills, and become a trusted technical advocate for a major government client while contributing to the advancement of open source infrastructure in public sector missions.
🏖️ Benefits
- • Comprehensive medical, dental, and vision coverage
- • Retirement 401(k) with employer match
- • Paid time off and holidays, including paid parental leave and military leave
- • Additional benefits such as employee stock purchase plan, tuition reimbursement, transportation expense account, and employee assistance program
Skills & Technologies
About Red Hat, Inc.
Red Hat, Inc. is an American software company that provides enterprise open-source solutions, including its flagship Red Hat Enterprise Linux operating system, hybrid cloud platforms, container and Kubernetes technologies, middleware, storage, and automation tools. Founded in 1993 and headquartered in Raleigh, North Carolina, it became a subsidiary of IBM in 2019. The company supports organizations in modernizing and managing IT infrastructure through subscription-based support, training, and certification services, emphasizing security, scalability, and interoperability across hybrid and multicloud environments.
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