Default Associate- Mortgage Assistance Document and Closing Specialist

Valon VM Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Valon is at the forefront of revolutionizing the mortgage industry, leveraging a cutting-edge, technology-first approach to both mortgage servicing and consumer direct lending. We are building a modern, AI-native operating system designed to bring unparalleled transparency, efficiency, and care to homeowners, lenders, and investors alike. Our mission is to simplify, secure, and financially empower every homeowner's mortgage experience. As a key member of our expanding Mortgage Assistance team, you will play a pivotal role in supporting homeowners facing financial hardship, guiding them through complex processes to prevent foreclosure and preserve homeownership.
• In this critical role as a Default Associate- Mortgage Assistance Document and Closing Specialist, you will be entrusted with the meticulous management and successful closing of loan workout packages. This involves ensuring absolute compliance with a stringent set of guidelines from investors, insurers, state and federal governments, and the Consumer Financial Protection Bureau (CFPB). Your primary focus will be on overseeing all post-approval activities for loss mitigation workouts, guaranteeing their accurate and timely completion. You will serve as an essential bridge between our internal teams and external partners, working diligently to finalize agreements, resolve any outstanding conditions, and ensure a smooth transition of accounts. Ultimately, your efforts will be instrumental in minimizing risk and maximizing recovery for Valon.
• This position demands an exceptional level of organization, an unwavering attention to detail, and a profound understanding of diverse workout options such as loan modifications, short sales, deeds-in-lieu, and forbearance plans. As a specialist, you will be responsible for the quality control of borrower-executed documents, verifying that approved workout terms are correctly applied to amortize and cure delinquencies. You will expertly manage the finalization of workout terms within our proprietary system and collaborate closely with vital departments including cashiering, loan accounting, and investor reporting to ensure the accurate and timely processing of loans that are eligible for buyout.
• Your responsibilities will encompass the comprehensive post-approval management of loss mitigation workouts, ensuring all conditions precedent are meticulously met before proceeding. You will be adept at reviewing, preparing, and processing all necessary legal and internal documentation, upholding the highest standards of accuracy, completeness, and strict adherence to all applicable guidelines and internal policies.
• A significant aspect of your role will involve managing all document and title processes. This includes the detailed review, clearance, and quality control of borrower-executed documents, ensuring they are properly notarized and executed. You will proactively track and resolve any document rejections, both before system finalization and following post-workout settlements, ensuring no detail is overlooked.
• Effective communication and coordination are paramount. You will professionally engage with servicers, attorneys, title companies, real estate agents, and internal departments such as servicing, legal, accounting, and collections. Your goal will be to gather essential information, resolve discrepancies, and expedite the completion process. You will also coordinate with various teams to provide exceptional customer service, ensuring a seamless and efficient loss mitigation process for all involved.
• You will diligently track and follow up on all outstanding conditions and requirements for workout completion, including the timely receipt of executed documents, payments, insurance, and property inspections. Monitoring trial plans diligently and handling plan cancellations as needed will also be a key part of your role.
• Maintaining data integrity is crucial. You will accurately update our internal servicing systems and databases with the status of workout completions, ensuring proper account coding and maintaining accurate records. You will manage the finalization of workout terms within our proprietary system, ensuring all data is up-to-date and correct.
• You will perform crucial reconciliation of modifications to ensure that capitalized amounts accurately align with adjustments to the loan's unpaid principal balance. Ensuring that approved workout terms are properly amortized and effectively cure delinquencies is a core function.
• Submitting workout settlements to investor systems and conducting a final quality control check of the internal system before closing workout templates will be essential to ensure accuracy. You will collaborate closely with cashiering, loan accounting, and investor reporting to guarantee the accurate and timely processing of loans eligible for buyout.
• Identifying and resolving issues or roadblocks that may arise during the completion process, and escalating complex cases to management when necessary, will be part of your problem-solving duties. You will actively monitor and manage critical deadlines and timelines to ensure timely workout completion and prevent further delays or potential re-defaults.
• You will assist in generating reports on workout completion rates, outstanding items, and performance metrics, contributing to our ongoing analysis and improvement. Conducting a final review of completed workout files to ensure all documentation is in place and accurately reflects the terms of the agreement is a key quality assurance step. Furthermore, you will actively identify opportunities to streamline and improve the loss mitigation workout completion process, contributing to Valon's culture of continuous improvement.

🎯 Requirements

• At least 3-5 years of experience in mortgage servicing, loss mitigation, real estate, or a related field, with a strong emphasis on documentation and transaction completion.
• An in-depth understanding of various loss mitigation options (modifications, short sales, deeds-in-lieu, forbearance) and their associated documentation requirements. Familiarity with mortgage servicing regulations (RESPA, TILA, FCRA, CFPB) and GSE guidelines (Fannie Mae, Freddie Mac), as well as investor and insurer guidelines.
• Exceptional attention to detail and accuracy when reviewing and processing complex financial and legal documents.
• Superior organizational and time management skills, with the ability to manage a high volume of cases and prioritize effectively.
• Excellent written and verbal communication skills with the ability to professionally interact with diverse stakeholders.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook). Experience with mortgage servicing software (e.g., Black Knight MSP, Fiserv, LoanSphere) and CRM systems is a plus.

🏖️ Benefits

• Competitive salary and 401k plan.
• Comprehensive medical, dental, & vision benefits to invest in your physical and mental well-being.
• Generous time off: 17 days paid time off, 5 paid sick/personal days, and 11 company holidays.
• Fully paid 12 weeks of baby bonding time for both birthing and non-birthing parents.
• Opportunities for learning and development, including company-wide orientation and regular 360-degree feedback review cycles.
• Pre-tax commuter benefits for public transportation, rideshare services, and parking expenses.

Skills & Technologies

Junior

Remote

Degree Required

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Valon VM Inc.

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About Valon VM Inc.

Valon VM is a cloud infrastructure provider specializing in bare metal servers and dedicated hosting solutions. They offer high-performance computing resources tailored for demanding workloads such as game servers, AI/ML applications, and large-scale data processing. Valon VM focuses on providing robust, scalable, and secure infrastructure with a commitment to excellent customer support and competitive pricing. Their services are designed for businesses and individuals who require direct control over their hardware and network, ensuring optimal performance and reliability for their critical applications and services.

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