Job Overview
Location
USA, South Carolina, Fort Mill
Job Type
Full-time
Category
Operations
Date Posted
March 25, 2026
Full Job Description
đź“‹ Description
- • The Default Claims Specialist role is critical to ensuring mortgage accounts are serviced in full compliance with state and federal laws, investor, insurer, and agency guidelines, directly supporting ServiceMac’s mission to deliver superior technology, personalized service, and operational excellence in mortgage sub-servicing. This role safeguards compliance, minimizes risk exposure, and upholds the company’s reputation for customer satisfaction and regulatory adherence.
- • Day-to-day responsibilities include monitoring loans to ensure required milestones are met, completing claim and title activities by coordinating with attorneys, investors, insurers, and other stakeholders, maintaining strict quality assurance metrics, and providing data-driven recommendations for process improvements to reduce risk and enhance efficiency.
- • The role requires prioritizing work to ensure timely and accurate resolution for internal and external partners, diligently following up on outstanding requests and calls, monitoring vendor performance through system/database reviews, and tracking exception reporting as a key control mechanism for risk mitigation.
- • The Claims Specialist must adhere strictly to departmental and business policies, work independently to complete assignments within prescribed routines, and maintain a positive, professional attitude under pressure while delivering exemplary customer service.
- • Operating within ServiceMac’s people-first, inclusive culture — recognized as a Fortune 100 Best Company to Work For® for ten consecutive years and honored for diversity, equity, and inclusion — this role offers the opportunity to contribute to a high-performing team committed to operational excellence and customer-centric innovation in the mortgage servicing industry.
- • In this position, you will deepen your expertise in default liquidation claims, GSE and government claim processes, and ICE technologies (MSP and LoanSphere Claims), while developing leadership and coaching abilities through cross-functional collaboration and process improvement initiatives, positioning you for advancement in mortgage operations, compliance, or claims management.
🎯 Requirements
- • 2+ years of Default Liquidation Claim Experience Required
- • GSE and Government Claim experience
- • ICE technology: MSP and LoanSphere Claims experience
- • Proficiency in Windows, Microsoft Word and Excel, Internet, and Microsoft Outlook
- • Strong attention to detail and ability to adhere to strict guidelines and procedures
- • Ability to work under pressure, meet deadlines, and maintain a positive attitude while providing exemplary internal and external customer service
- • Excellent oral communication skills, including ability to effectively coach, motivate, and lead staff
- • Ability to work independently and complete assignments within prescribed routines and standard accepted practices
🏖️ Benefits
- • Medical, Dental, and Vision Insurance
- • Company-paid Life Insurance, Vacation, and Holiday Pay
- • 401k Retirement Plan with dollar-for-dollar match (up to 5%) and immediate vesting
- • Employee Stock Purchase Plan (based on eligibility)
- • Comprehensive PTO and paid sick leave
- • Affirmative Action and Equal Opportunity Employer with a proven culture of diversity, equity, and inclusion
Skills & Technologies
About First American Financial Corporation
First American Financial Corporation provides title insurance, settlement services, and risk solutions for real estate transactions in the United States and abroad. The company offers title insurance policies, escrow and closing services, tax monitoring, home warranty products, and data and analytics for lenders, servicers, investors, and government-sponsored enterprises. Its segments include title insurance and services, specialty insurance, and corporate operations. Founded in 1889 and headquartered in Santa Ana, California, First American supports residential and commercial property transactions through a network of agents and direct operations.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
Tire's Easy, LLC
23 hours ago
15 days ago
