Job Overview
Location
2 Locations
Job Type
Full-time
Category
HR & Recruiting
Date Posted
May 20, 2026
Full Job Description
📋 Description
- • The Defined Benefits Client Manager I - Virtual role at Alight, Inc. is responsible for overseeing daily operational performance for assigned clients, ensuring quality administrative services and serving as the primary contact for client service delivery.
- • Day to day, the person will utilize expert knowledge of defined benefits to interpret complex client requirements, address participant inquiries and client escalations, manage ad hoc client projects such as spins, freezes and acquisitions, validate and communicate iCAT results, and collaborate with internal teams like Customer Care and Shared Services to ensure stable and consistent service delivery.
- • Alight is a global leader in benefits administration, unifying health, wealth, wellbeing, navigation, and absence management to empower clients to build healthier and more financially secure workforces, with a strong culture recognized by 7 years as a Great Place to Work and Fortune’s Best Companies to Work For.
- • In this role, the person can develop advanced client management and analytical skills, gain experience influencing process innovation through data, and grow professionally within a supportive, inclusive organization that values purpose-driven work and career development.
Skills & Technologies
About Alight, Inc.
Alight, Inc. is a leading cloud-based provider of integrated benefits solutions. The company offers a comprehensive suite of services designed to help employers manage their employee benefits programs effectively. These services include health and wellbeing solutions, retirement plan administration, payroll services, and financial wellbeing tools. Alight focuses on leveraging data and technology to personalize employee experiences, improve health outcomes, and drive financial security for individuals and their families. They serve a diverse range of clients, from small businesses to large enterprises, aiming to simplify complex benefits landscapes and empower employees to make informed decisions about their health, wealth, and wellbeing.
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