Job Overview
Location
US-IL-Illinois-Virtual
Job Type
Full-time
Category
HR & Recruiting
Date Posted
March 22, 2026
Full Job Description
š Description
- ā¢ The Defined Benefits Client Manager II at Alight plays a critical role in ensuring the seamless delivery of defined benefits administrative services to clients, directly impacting employee financial security and organizational trust in benefits administration. This role is pivotal in maintaining service excellence, driving process improvements, and acting as the trusted liaison between clients and internal operations teams.
- ā¢ Day-to-day responsibilities include interpreting complex defined benefits client requirements using expert domain knowledge; addressing participant inquiries, unique situations, and client escalations with precision and empathy; driving consistent service delivery by coordinating with internal and external partners and leveraging data to standardize processes and foster innovation; managing ad hoc client projects such as plan spins, freezes, and acquisitions from initiation to closure; validating and communicating iCAT (Individual Client Assessment Tool) results to clients to ensure transparency and alignment; collaborating with the Oversight & Excellence team to identify inefficiencies and implement demand-reduction strategies; maintaining regular communication with client contacts on service status, project milestones, and delivery performance; and serving as the primary point of contact for Customer Care and Shared Services teams on client-specific issues requiring coordination or resolution.
- ā¢ Alight is a purpose-driven organization committed to improving lives through innovative benefits solutions that unify health, wealth, wellbeing, absence management, and navigation services. The company champions its people by fostering growth, integrity, and inclusion, offering a supportive environment where employees are empowered to āBe Alightāāacting with authenticity, empathy, and accountability while contributing to meaningful outcomes for clients and their workforces.
- ā¢ In this role, you will deepen your expertise in defined benefits administration, strengthen your stakeholder management and influencing abilities, and gain hands-on experience in process optimization and project leadership. Youāll have the opportunity to grow into senior client leadership positions, build cross-functional influence, and contribute to Alightās mission of creating financially secure and healthy workforces through excellence in service delivery.
šÆ Requirements
- ā¢ Effective communication and influencing skills to convey complex domain and technical information clearly to both internal teams and external clients.
- ā¢ Strong analytical abilities and meticulous attention to detail when interpreting and working with complex benefits data.
- ā¢ Solutions-oriented mindset with the capability to analyze, report, and present data-driven insights to stakeholders.
- ā¢ Advanced organizational and management skills, including the ability to prioritize tasks, manage multiple priorities, and adapt swiftly to changing client needs or regulatory environments.
šļø Benefits
- ā¢ Comprehensive total rewards package including diverse health coverage options, wellbeing and mental health support programs, retirement savings plans, and generous paid time off for vacation, sick leave, maternity, paternity, and adoption.
- ā¢ Access to continuing education, professional development, and training programs to support career growth and skill enhancement.
- ā¢ Flexible working arrangements supported by Alightās long-standing leadership in remote work, recognized as a āTop 100 Company for Remote Jobsā for five consecutive years.
- ā¢ Inclusive workplace culture backed by formal commitments to equity, reasonable accommodations for disabilities and religious practices, and affirmative action initiatives for underrepresented groups and veterans.
Skills & Technologies
About Alight, Inc.
Alight, Inc. is a leading cloud-based provider of integrated benefits solutions. The company offers a comprehensive suite of services designed to help employers manage their employee benefits programs effectively. These services include health and wellbeing solutions, retirement plan administration, payroll services, and financial wellbeing tools. Alight focuses on leveraging data and technology to personalize employee experiences, improve health outcomes, and drive financial security for individuals and their families. They serve a diverse range of clients, from small businesses to large enterprises, aiming to simplify complex benefits landscapes and empower employees to make informed decisions about their health, wealth, and wellbeing.
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