Job Overview
Location
US Remote
Job Type
Full-time
Category
Operations
Date Posted
April 18, 2026
Full Job Description
đź“‹ Description
- • The Delivery Manager oversees a team of three Enterprise Implementation Consultants, each managing 4-6 concurrent implementation projects, ensuring successful setup, configuration, training, and testing of the ServiceTitan platform for large home services businesses.
- • Day-to-day responsibilities include managing client relationships, conducting weekly status meetings with stakeholders and executive leadership, resolving client escalations, fostering team collaboration, hosting weekly one-on-ones for coaching and development, and partnering with cross-functional teams in sales, data, training, and product to meet project timelines.
- • The Enterprise Implementation Services team at ServiceTitan drives client success by tailoring platform implementations to unique business needs, directly impacting client satisfaction, productivity, and long-term outcomes in the home services industry.
- • In this role, you will develop leadership and strategic thinking skills by advising senior leadership on long-term client success strategies, mentoring team members, and gaining deep expertise in SaaS implementation and enterprise client management within a high-growth technology company.
🎯 Requirements
- • At least 7-10 years of relevant work experience in team management, client relationships, project management, technology/SaaS implementation, or home/commercial services industries
- • Bachelor’s Degree or equivalent professional work experience
- • Proven track record of being detail-oriented while managing multiple concurrent projects
- • Ability to think proactively and anticipate roadblocks before they impact timelines
- • Exceptional relationship-building skills with a strong understanding of excellent client experience and partnership
- • Experience as a collaborative team player who enables others across the organization
- • Knowledge of and experience with SmartSheet is a plus (not required)
🏖️ Benefits
- • Flextime, recognition, and support for autonomous work including flexible time off, learning and development opportunities, leadership training, and rewards through Bonusly and peer-nominated awards
- • Holistic health and wellness benefits: company-paid medical, dental, and vision (with 100% employer-paid options and 90% dependent coverage), FSA, HSA, 401k match, and telehealth including One Medical membership
- • Support for Titans at all life stages: parental leave, up to $20k in fertility services (IUI/IVF), surrogacy and adoption reimbursement, Maven Maternity maternity support, free breast milk shipping via Maven Milk, pet insurance, legal and financial planning services, and more
Skills & Technologies
About ServiceTitan, Inc.
ServiceTitan provides cloud-based business management software for residential and commercial contractors in plumbing, HVAC, electrical, and other trades. Its platform integrates customer relationship management, scheduling, dispatching, invoicing, payments, marketing analytics, inventory management, and field workforce mobile applications. The system connects office teams with field technicians, automates service workflows, and offers real-time performance reporting, aiming to improve operational efficiency and revenue for home-service businesses.
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