Delivery Specialist

Strada, Inc.

Job Overview

Location

PH-Philippines-Virtual

Job Type

Full-time

Full Job Description

📋 Description

• The Delivery Specialist role at Strada, Inc. is a critical position focused on ensuring seamless payroll and HR service delivery across global operations, directly impacting client satisfaction and operational excellence by driving process improvements, managing compliance, and supporting major projects.
• Day to day, the role involves owning end-to-end service processes, leading delivery assurance activities, monitoring compliance with legislation and internal standards, creating and delivering training content, managing client and stakeholder communications, hosting operational governance calls, and supporting service readiness and operational readiness initiatives.
• Strada is a global leader in people, payroll, and technology solutions, operating in 180+ countries with a mission to simplify international workforce management through cloud-based, people-first technology that enables organizations to grow and workforces to perform at their best.
• In this role, the individual will develop deep expertise in HR and payroll processes, advance project management and problem-solving skills, gain experience in cross-functional and cross-border collaboration, and contribute to continuous improvement initiatives that enhance service quality, reduce costs, and increase client satisfaction across delivery centers and geographies.

🎯 Requirements

• Proficient knowledge and technical competence of HR and payroll teams within the assigned geography, particularly Malaysia Payroll, HR Administration, and Service Centre Processes
• Advanced expertise in several HR process areas, including but not limited to Malaysia Payroll, HR Administration, and Service Centre Processes
• Advanced project management skills including information gathering, problem-solving, root cause analysis, and experience with methodologies such as Six Sigma (preferred)
• Excellent communication skills with the ability to share information effectively and manage client escalations
• Detail-oriented, thorough, and able to maintain performance under pressure while managing multiple priorities
• Experience managing both onshore and offshore teams and preparing procedures, guidelines, and operational documentation

🏖️ Benefits

• Competitive total rewards package including health coverage, wellbeing programs, paid leave (vacation, sick, parental), and retirement plans
• Continuing education and training opportunities to support professional growth and skill development
• Opportunity to work with a growing worldwide organization across 180+ countries, enabling international exposure and career advancement
• Commitment to diversity, equity, and inclusion with reasonable accommodations for disabilities and religious practices
• Clear authorization to work in the employing country without visa sponsorship required from Strada

Skills & Technologies

Onsite

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Strada, Inc.

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About Strada, Inc.

Strada is a global provider of payroll and HR outsourcing services, delivering end-to-end payroll processing, tax compliance, and HR administration for multinational enterprises. Leveraging a cloud-based platform and a network of local experts, Strada ensures accurate, timely payroll across more than 150 countries while reducing operational risk and ensuring regulatory compliance. The company serves clients in sectors such as finance, technology, manufacturing, and retail, combining scalable SaaS solutions with dedicated support teams to improve employee experience and streamline back‑office operations.

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